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Custom Color Set
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66,793 Verified Client Reviews |
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Last color didn't fully cover gray.I'm not sure why this last time was different but I was disappointed in the coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesnt cover grayThis color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I expectedIt's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way darker than photoMy hair is incredibly dark. Instructions were followed to a T. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my graysDidn’t fully cover my grays, kinda disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedDid not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly! |
Grey not 100% coveredI love the colour but it did not colour my grey 100%. Would order again though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further. |
To darkI ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you. |
Terrible Gray CoverageTerrible gray coverage and worse customer service! I will not be back!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
never received but paid forhere's track number9405511205120888313493 please If you look at emails I ordered pearl brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with your order soon. Keep an eye on your inbox for more details. |