|
Custom Color Set
|
66,772 Verified Client Reviews |
|
Sort by: |
|
Still TOO DARKThis is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color! |
ColorIt’s just not covering the grays 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula Ann - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did Not Cover GreyI love this color, but it doesn’t do a good job of covering my grey hair. I have used this color before and was told to leave it on longer. Waited an extra 15 minutes this time around and it still didn’t work. I may seek other products elsewhere. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsArlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Totally wrong colour - I had to repair it within the day - it was that badTotally wrong colour - I had to repair it within the day - it was that bad 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Marta! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Color to darkI would like to lighten my color. It is too dark 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMadalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Okay coverage nice colourIt is good treatment but unfortunately it just isn’t covering all my greys only tried this three times the first box had two colours and so did the second but the last box only had one and I have a lot of hair and it is extremely thick but just didn’t cover all of it would have liked the colour to be brighter also. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Gemma! We are sorry to hear that the grey coverage hasn't met your expectations, and we'd love to help you. Please check your emails, your colorist will be reviewing your formula and will get back to you asap. |
Mildly disappointed in the colorThe process was great, instructions perfect. But the root color was supposed to be black with a golden undertone, and my roots stand out as if they were a lighter brown while my ends are Black As I’d hoped. I’m thinking I’m going to have to go get my roots fixed. Unless I can somehow get a black color sent to me for just my roots that will actually make them black. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLyndsay - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order not receivedOrdered over 3 weeks ago! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - We're so sorry to hear your order hasn't arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color broke in shippingColor broke open in shipping, leaked out, and damaged the contents of the box with my black hair color. I would like to receive a replacement of the color kit. The shampoo and conditioner were not damaged. This is the second time this has happened. Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise - We're so sorry to hear your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DarkIt was still too dark as ive asked for a lighter shade. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help! |