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Custom Color Set
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66,736 Verified Client Reviews |
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Nice but not on meMy roots didn’t cover as well as i wanted, they were much lighter than my ends. I wanted a natural transition from roots to ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour has changed.Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon I added some photos on my profile 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is black.I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Waste of timeI now have ginger roots, the colour should be light brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caroline! We are sorry to hear that your custom bled didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Almost brown Vs blondsNot the color and doesn’t match my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good productThe colour result was too dark for me. The product, however, is very good… lots of shine & good condition & straight forward to follow instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Suzanne! We are sorry to hear that the color was darker than expected. Please check your emails, we got back to you to help you further. |
Waist of moneyDoesn't cover any white hair, don't fall for it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shermin! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
no grey covereddirections were clear and i accurately followed them - except that i did run fingers through hair right before washing . my greys at roots and temples were like i did nothing to them . i did appreciate the no ammonia dye - just didn’t work for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI requested gray coverage when I order, but this doesn’t even come close to covering my gray! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t pleasedThis color they adjusted was more brown then red. The front where my grays are didn’t take well and the color seems to fade especially where I have gray in about a week. The only problem I have is the gray hair coverage and the time the color fades is quicker then other box color. Otherwise I would use this regularly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |