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Custom Color Set
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66,713 Verified Client Reviews |
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Didn’t lastThe day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
DamagedI don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Way too darkThis totally took my hair to brown much darker than suggested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy reallyMy colour Is much more ashy than imagined from the beige blonde ordered and looks like I have a green tinge to it not sure I'll order again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry that your experience at eSalon didn’t quite match your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The colorI do not like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My color didn't workThe color didn't work on my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This did not cover my greys!I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
ColourDissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. |
Not for MeI ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No Root CoverageColor was pretty and matched my hair color but it did not cover the gray at my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |