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Custom Color Set
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66,713 Verified Client Reviews |
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Did not spread evenlyFollowed all the directions to a T and ended up with red only on my part and around my face. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not so greatOld color is better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my grey butI like the color and the way my hair feels but it didn't cover my grey very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never recieved itI never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Meh but getting thereThe color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My hair turned orange!!!I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
T doesn't do what is supposed toThe hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Color bottle no seal came half fullHalf the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst customer service bewareThis was the worst experience I’ve ever had with on line purchase. Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not match at allI do not like the color match at all. Way to light. Doesn't cover all the grey either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |