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Custom Color Set
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66,689 Verified Client Reviews |
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Worst coloringWorst color ever 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RootsColor did not cover grays fully and was too light for my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color fadedThe color fades too fast after 2 weeks. I want to cancel upcoming oder 9/16 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Coming out redNo back-and-forth communication with the colorist. I provided my initial request and then this was shipped to me without any talking with me, or showing me a photo. I ran with it and now my hair is -- again -- quite red. I am mostly disappointed in the way this was handled. I'm also repeatedly saying I don't want red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatassia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Not enough dye for long thick hair, root color wasn’t dark enoughMy roots are quite a bit lighter then the rest of my hair and I don’t need a full bottle for my roots but could have used a bottle and half to two bottles for the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible.Barely covered my grays, left my hair course and an ugly brassy color. It’s supposed to be an ash color. Formula just feels cheap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkI don't dislike the color, but I thought I'd ordered dk blonde. Now it's saying I ordered lt brown. So it's dark and showing red highlights, ohhhh, noooo! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too lightI wanted to cover my grays not a makeover :0 The color was waayyy too light for me and I had to do color oopsie to undo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ErrorSadly, I goofed on this formulation. I do not like it at all! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ade! We are so sorry to hear that you are not happy with your formulation. Please check your emails, we just got back to you to help you further. |
WORST COLOR EVER!!!I ordered a color that would work with my hair. They chose to send “my stylists choice” for me instead! It was an utter, total disaster! Went to Walmart with a hat on head to purchase a product called “oops” e-salon OPPS not mine! Thanks again- looks worse than before I started. Don’t understand why they even ask you what color you’d like if they’re just gonna grab some color they’re not selling from shelf!!! Don’t make the mistake! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |