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Custom Color Set
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66,689 Verified Client Reviews |
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Carrot headThis is why we don't color our own hair at home. I ended up with carrot hair. So much for a stylist looking over your order first. Just pay for the expert. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not fully effective in covering grey hairThere were several grey hairs remaining after dying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We are sorry that your experience at eSalon didn’t quite match your expectations. We would love to adjust your formulation to increase the grey coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good kit but not right colourI ordered dark brown with a slight hint of red mahogony. I dyed my hair last night but it is far too red for what i wanted 😢 I wanted something more natural like an auburn colour as i’ve tried loads of red dyes in the past but this is not natural at all. I’m hoping the red fades out. I would order again but i would order a different colour. I was confused as they sent me 2 colours, the roots had more brown in and the ends colour had way more red in.. i was wanting more brown tones than red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jessica! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Canceled but they keep sending it and charging me.I canceled the day after I got my first order and now they are sending and charging me for another. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamona - We truly apologize for any confusion with your cancellation. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Ugh!!Will not cover.my gray roots after.3 tries 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
The RED/Blonde wasn't coveredIn a few weeks this washed out most of colour and the red/blonde still came out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Undertone was wrong :(I specified I wanted an ashed out demi permanenr as this is what i traditionally do every three months. The undertone for the colour I got is very red/warm Incredibly disappointing I did not go with my regular colour as now I will have to get my colour corrected to achieve my previous level of ash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not color my hair at allDid not accomplish change in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great color so richThis hair color is so rich and shiny I LOVE IT! The only problem is it won’t cover my grays. This is my second try and I followed the instructions very closely. I am so dissapointed! I really like this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never got my order…Never got my order or an answer to the several support messages I sent so I can only rate it badly… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Maria! We are sorry to hear that you haven't received notifications from our team. Please check your emails, we just got back to you to hep you further. |