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Custom Color Set
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66,689 Verified Client Reviews |
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Doesn’t workI used both bottles they gave, my hair was completely saturated and I left it for more than enough time. It didn’t work!! I’m extremely disappointed. Will not be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t workMy hair color did not change at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray Coveragethis system doesnt cover grays very well, not sure I will continue 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour is nice but it doesn’t cover the greysThe colour is lovely but it doesn’t fully cover the grey hair - which I wanted. I am using this between salon visits so it is a little disappointing. However, the quality is great, its smells nice and the shampoo and conditioner it comes with are quality 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna L. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
Not redI finally found the time to color my hair and it is not the red I was wanting. It is more brown than red. Was looking for Auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to cancel orderI have followed all the instructions given to edit and/ or cancel my order and I cannot edit it on my mobile phone. I had wanted the initial color, not the second one. I wish to cancel any upcoming order . Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback! Upon reviewing your profile, we see that we have already worked to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my hair, limp and loosened my curl pattern didn't cover all rootsI wanted to like this product. I noticed my curl pattern had loosened and my hair felt limp and dry as soon as I began the rinse process. Once I dried and styled my hair, grey coverage at the front roots was not fully achieved and the hair was, dry and limp not recommended for curly hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsClare F. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Your satisfaction is very important to us, and we want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Don’t like itIt doesn’t hold the color anymore than the other stuff. And it burns my head. I have tried to cancel. It won’t let me 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Seems impossible to cancelNot used this yet. Searching the website for way to cancel my plan and there seems to be nothing. Will contact customer service direct, but be mindful of this be signing up. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLottie G. - Thank you for your feedback! We're so sorry to hear that you were having difficulties cancelling your Colour Plan. We see that you have successfully turned off your Plan, and will reach out to you via email to confirm. If you have any questions, we're happy to help! |
Color didn’t last on my graysThe color was good but within 10 days all my grays were visible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClementine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |