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Custom Color Set
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66,689 Verified Client Reviews |
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Arrived too lateAlthough I received an email to tell me it would be a few days late it’s now the 27th Jan (ordered on 15th) and it’s still not arrived. I’m going out tonight for the first time in months and I’m going to have to go to the shops to buy another. Not at all impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kate! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Poor Gray CoverageLoved the richness of the color and the shine however the gray did not color adequately. It was a darker color but still obviously an attempt to color the gray unsuccessfully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not worth itI’ll just go to the local drugstore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate it!!!!The new color you sent me has turned me into a brunette! I hate it!!! I had a color I loved and used for years. After changing my credit card that I was using to pay for the order, I was forced to go through the color selection all over. I just received my new order, which was supposed to maintain my blonde color is now brunette, I would have been better off not using anything. I want my old color back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCariann - We’re sorry that you were unhappy with the results of your recent order. We see that you've left feedback for your colorist to review and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots are now blackWell, I wanted to continue my red hair color, but the root color you send turned out almost black and the ends color you send is much better, lighter, but still not the red I wanted Very disappointed. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedWas excited to use this hair color after all the hype I read about it. The first time was just ok - color was nice but in 3 weeks, I saw a lot of grey. The second time was worse - I saw grey in several places right after coloring and the brown color was drab. I reached out to eSalon but no response after a few days so I cancelled future orders. I just don't see any improvement over the boxed color I get at the store and it is 1/3 the price! I am not new to coloring - I've been at it for over 30 years. Very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never received my orderI am disappointed never to have received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacie - We are so sorry to hear that your order has not yet arrived. Please keep a look out for an email from us, so we can get you taken care of ASAP! |
It looks terribleI have hot roots. Roots and ends do not match I have colored my hair for years never got it this bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worst Hair colour ever. Burned my hair & lots of my hair fell out.Worst experience I have ever had with a Hair colour. It burned all my hair so much that I will have to cut it off. I always colour my Hair @ a Hair Salon. This was the first time I didn't & never again. It will take a long time for my hair to recover from this. I am cancelling my shipment STAT. Absolutely devastated as to what this did to my beautiful long naturally curly hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Patricia! We are truly sorry to hear about your experience, and we are here for you. Please check your emails, we just got back to you to help you further. |
Way too warmThis looked very orange on my roots that are gray, not loving it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |