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Custom Color Set
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66,655 Verified Client Reviews |
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Not at all as advertisedThis was absolutely not worth the investment. I responded to an email asking my color preferences and what I was wanting to achieve. I wasn't looking to change anything, just maintain my current red color. The color I received ended up being a slightly reddish brown. I've been coloring my hair with professional color for over 20 years. I have never been so disappointed, and I regret giving this brand a chance. It also didn't even color my ash blonde roots, which normally soaks up color like a sponge. As soon as I can figure out how to unsubscribe (because that's apparently hidden), I will be. What a rip off. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDextra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I ordered but looks okThe colour looks nice but it’s not what I expected- my hair was dark blonde and it’s now a light brown with a tinge of copper - I didn’t want to change to light brown I thought I was getting intense copper - The base colour was too dark so it’s completely changed my hair and taken it way darker than I wanted or felt comfortable with - I don’t know how to fix it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Raven! We are so sorry the color is not what you expected. Please check your emails, your colorist has got back to you to help you further. |
Do NOT buy!!!Literally the WORST at home dye I’ve ever used!!! My husband has been dying my hair at home since Covid..easiest color match ever blue black…LITERALLY ZERO gray root coverage…it turned it freakin BROWN like light brown!!! Canceling subscription immediately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ScamSigned up to unwanted subscription impossible to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Wendy! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you. |
Not receivedStill waiting for order, its now been 15 days since its been shipped. Tracking info is not available and I am not getting a message back from the company about the issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kasia! We are so sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
BlackHow cheap of them not to give a tray or hair clips. This forces you to use the bottle method which is messy and impossible to do two steps of roots and ends. If you want to lighten your color or change your hair color you better tell them your current t color is your desired color. I wanted to lighten my dark hair considerably. But I picked dark brown for current color and I had very few options of- black. I got the lightest red possible which was dark and my new color is… black. There is no way to change or pick a new color other than to say “go one shade lighter” which is… black. Better to pick out crummy supermarket color cause at least you get a choice of what color you want and have a chance at going lighter. My hair falls out either way. Two bottles of color- roots and ends? Either fuss and fiddle with the brush (and no tray) and throw half of each bottle away and overdo your hair, or just do one color bottle every other month or so. Either way enjoy your black hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Never receivedI will not have the chance to test the product since I haven't received it. I expected it would be no later than 10 days. So I'll be canceling altogether. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa, We truly appreciate your feedback! I am so sorry you have not received your order. Upon reviewing your profile, we see that one of our Color Experts has reached out via email to help resolve your concern. Keep an eye on your inbox or spam folder for more details! (: |
Didn’t find it easy to do myselfI didn’t find it easy too do myself as I have a problem with my shoulder so difficult to part hair and use brush 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are sorry to hear the application wasn't easy due to your shoulder issues. Please check your emails, we just got back to you. |
Did NOT WORKI already sent a review and comments un and never got a response 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sally, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
wrong colorThis change was awful, It was wayy too red. Please go back to the original 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Donna, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |