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Custom Color Set
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66,655 Verified Client Reviews |
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Awful color!I would like to cancel right now but can’t find where to do that! I dyed my hair for the first time with your product and it isn’t even close to the color I wanted. Too DARK And please don’t charge or send any more!!!!! 0 of 0 people found this review helpful. Did you? |
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Too redAfter just one shampoo, there’s a lot of red/brass 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Maybe I need an updateUnfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
The hair color was completely crushed and colored my clothes, the parcelsThe packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Canceled all future ordersColor not Evan close to my color I canceled my membership Don’t send anymore orders Thank you S Denton 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Never received my orderI've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof! Adele 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Adele! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
ShockedDidn't cover grey's at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is off, not for greys and made my hair fall outI've used other at home color and always use the darkest brown. That is what I ordered here but this was not dark enough so it lightened my hair giving it that orangish tint. I followed the recommended time but it didn't cover greys which was the main reason I needed it. I had put in the comments that my greys were hard to color when I ordered it so I thought they might recommend a longer time but it said 30 minutes so that's what I did. The worst part was the amount of hair that fell out when I washed my hair. I'm no beginner at coloring at home so I know to expect some extra fall out but it was excessive. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBrenna - We’re truly sorry that our color did not meet your expectations and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Treating badly the customerI didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER! Magdalena Biela, Finland 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further. |
Color Didn’t workWithin 2 weeks my gray was back…color didn’t take 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |