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Custom Color Set
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66,689 Verified Client Reviews |
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Too redI’m pretty sure I said on the initial form I filled in that I didn’t want red in my colour. I’ve done my colour and I have dark auburn hair, not the dark blonde it says on the product. Therefore, I won’t be using this service again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer! We are so sorry to hear your color didn't turn out as expected. Please check your emails, we just got back to you. |
Very poor gray coverageNot lasting at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
If I could, I would give zero starsPoor product. No actual cover, after one wash the greys were so visible. Really wouldn’t recommend. Plus it is very difficult to find out how to cancel the subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dily! We are sorry to hear your color didn't cover your greys. Please check your emails, we just got back to you to help you further. |
Loved the colour but didn’t touch the greyI have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jess, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not enoughWasn't enough product for my hair length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you. |
Demi-Permanent ReviewI'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right! |
Very UpsetI requested a change from permanent to demi permanent with no change to my color. My box arrived and said the same color name so I didn’t think anything about it. After using I was in shock with what results I got. I went back and looked closer at my formula and it was completely changed. Very unpleased with these results and want them corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't last longI was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horriblemy hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the outcome I expected.Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |