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Custom Color Set
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66,689 Verified Client Reviews |
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Did not cover the gray/white.This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it. I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Won't cover graysI uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Madeli, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Your product doesnt work at all.I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was okCovered white hairs but made my hair very brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Janet, We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. (: |
It does not cover grey well and the colour has changed to carrotThe colour set does not cover my grey hair around the temple area and my forehead. The colour also has changed and it looks more like a carrot colour. I have taken the colourist's advise and applied the colour according to the instructions. I am dissatisfied and I believe that the product does not represent a value for money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marzena! We are sorry to hear your color hasn't covered your greys. Please check your emails, we got back to you to help you further. |
washes off quicklyThe color is good, but it quickly loses its color after washing the hair. I am asking the administrator, look at my e-mail, my card was charged without my knowledge, I did not place an order. Why can't anyone contact me for 2 days? What is the reason? I want to cancel the order and get a refund. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Liubos! We are sorry to hear your color washed out. Please check your emails, we got back to you. |
Too darkColor was nice just a little too dark for my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
custom colour setSadly no sign of any violet and quite a dull dark matt finish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tamar! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Just ok.I have given eSalon several tries. I love the concept and presentation. I have just not had great results with covering my grey. The formula was adjusted several times and I was hopeful each time. The customer service is excellent. I am not sure if it is just my hair… but the color didn’t quite take or last. Update-March 2024. I should have stuck with my original thoughts. Just tried again… this time much of the same except ZERO help from the experts. Have sent two messages that have gone unanswered. My color is scheduled to ship tomorrow and still nothing. I have huge concerns about the last color that were never addressed. Don’t bother… they won’t help you. Zero stars 0 of 0 people found this review helpful. Did you? |
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Very bright rootsI adjusted my color to a more vibrant strawberry blond, however should have received a low light for ends along with this change as roots were to severe with rest of hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |