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Custom Color Set
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66,689 Verified Client Reviews |
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Couldn't tell I colored my hairMy hair is brown and I dye it blue black twice a year. After I used esalon hair dye, I couldn't even tell I had dyed my hair. All my roots were still brown and it could not have been blue black because the ends of my hair was the dull black it was before I used the hair dye. I could have sworn I canceled the subscription but they drafted my account at 5:30 this morning but I was told it was already shipped and I would have to wait and refuse the package/send it back and wait on them to get it back and process before they would refund my money. If u cancel your subscription, u might want to double check and make sure ur cancelation was completed. I'm going back to store bought dye. Never had a problem with store bought dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way darker than expectedI was hesitant to start dying my hair because I never had before and I liked my natural color. I attempted to get as close to my hair color as possible and asked my friends their opinion and they all said medium brown was closest to my hair color. It took me a couple of months to but the bullet and dye my hair. The color looks to me like the darkest brown, not medium at all. I’m disappointed in how off it looks from the photo in the color finder. The positive is that my hair feels amazing. I thought my hair would feel more brittle after dying it, but it actually feels healthier than before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Tried to cancel orderI am very disappointed with this company,I cancelled my order twice and both times it has been ignored ali have just been charged nearly £28 again something I cannot afford. How the hell do you manage to confirm a cancellation I'm sick of this 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey L. - Thank you for contacting us. We're so sorry to hear that you don't wish to continue with our service and that you have had some difficulties using our website. Upon reviewing your account, we see that you have turned off your Colour Plan. We will reach out to you via email for more details. |
Its okI dont like the colour on my roots, its quite an orange tone there when light shining on it, but the rest of my hair colour looks ok. I dont think i would use this colour again. Maybe a different tone needed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona M. - Thank you for your feedback! We're so sorry to hear that your root colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Terrible color adjustmentMy hair is dark brown but not black. My hair has an orangish-red tint to it after the color was used. The gray is covered but I do not like this adjustment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Not satisfiedThis time wen I purchased my colour I thought it was way to dark for my completion. The colour was darker than previous time . I was more auburn than copper. But on a plus side I love the tint. I feel my colour has faded faster this time only done 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie O. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Turned my hair OrangeThis was not light brown, dark blonde it turned my hair bright orange! Nope 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sad...When you get excited because your hair dye shipment is on the way...not only did it come a day late...but it was busted..now the 3 week wait begins ...again/: 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStarla - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It was not what I was expecting - lovely colour but only enough for my rootsI will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
SO NOT HAPPYMy hair is ruined. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |