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Custom Color Set
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66,689 Verified Client Reviews |
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Very darkPrior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown. I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Astra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I Still Have Grays Around My FaceI still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not quite what I had in mind... Maybe my description was at fault?.I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Ayme, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never could get color wantedTried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI colored my hair 8days ago and it did not cover my grey at all. My grey color started showing within 2 days. I am going to cancel my subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGenelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Pitch Black & Red in the LightWorst colour outcome in 25 years of colouring my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lori! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Harsh on hair and made my hair brassyI've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anne, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color is great but...It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bridget, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray issuesThe color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour doesn't showdon't bother buying if you have dark hair. I followed all the instructions and you can kind of see it in the scalp/roots under a light and that's about it. very disappointing. i ordered Medium Brown Copper Golden 5CG and my current colour was third from the right (dark brown / black) and my hair is still basically the same. If you have light hair go for it i guess the instructions are good they provide you with two gloves and stain guard and stain removal wipes and the delivery was quick and reliable, but dark haired folks turn away; a complete waste of money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAugna S. - Thank you for your feedback. We're truly sorry that our Permanent Hair Color Set didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |