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Custom Color Set
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66,689 Verified Client Reviews |
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Fried my hairThis was very harsh on my hair and made it very dry and frizzy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not happy with colourFound colour poor and didn’t last long which was disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jo! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Not blondeWhen I colored my hair it was a light brown. Suppose to be a medium blonde. Hated it. Took weeks of washing to get it blonde again. However, I thought this was permanent color, should it wash out? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extremely strong odour when rinsingMade me choke/gag had to stop rinsing and open windows 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Donna! We apologize for the inconvenience during the application. Please check your emails, we got back to you to help you. |
No where near enough productI put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sophie! We are sorry to hear your color as too dark, and it didn't cover. Please check your emails, we got back to you to help you. |
Didn’t lastMy reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natasha, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color did not last longDid not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Angel, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Made me go darker when I wanted to go lighterI bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further. |
Beware!I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DisappointedDid not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Deidra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |