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Custom Color Set
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66,713 Verified Client Reviews |
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Lovely colour but doesn’t cover the white/greyNicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sharon! We are sorry to hear your color doesn't cover your greys. Please check your emails, we got back to you to help you. |
My hair is orange like a clownI've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointing grey coverageThe set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cerys! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you. |
DamagedFirst product opened leaked all over, lost third of color! Fortunately they replaced very quickly! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future. |
too darkif i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you. |
DissapointedThe most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnu - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
SOOOOO DisappointedThe color is no where near what I ordered... I sent pictures dude. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No blue or black in this pearl blue black color!It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
IT WAS TO LIGHTi PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that the results of your color application was too light. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not really customI have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |