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Custom Color Set
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66,713 Verified Client Reviews |
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Not sure about hair frizzI used it once and need to use it more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Find a boxdye colourI paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger, But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway. Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |
ColorThe color colored the gray but it was darker than I wanted. I will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I orderedThe color has not purple hues in it. It is completely red and brown with no violet so diasappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMykenna, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unfortunately didn’t dye my hair very wellLeft my hair dry didn’t take very well bit disappointed really 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sian! I'm sorry to hear you didn't like your color. Please check your emails, we got back to you to help you further. |
Liked color match but grey isn’t coveredProduct came quickly and with easy directions. Like the color match…I sent a picture and I think that was helpful. Only problem is the grey is starting to show through 1 week in and I don’t have extra product to touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Run if you are Blond! My hair is orange again!So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Corinne, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |
Pretty box and good qualityThe box contains everything you need but I don't like the colour and the choice is limited Prices are expensive especially the bleach I would like to try but I don't know which volume it is- highlight kit To be fair they have sent me a free colour and I'm trying their toner too which o purchased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Claudia! We'll be happy to discuss your color options. Please email your colorist at [email protected]. |
Turned out to a different colourI was impressed with the packaging, shipment, customer service and quality of the product however the colour that I wanted happened to be so absolutely different to how it actually turned out. I am utterly shocked as it was so dark and can’t even see any red tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rose! We are so sorry to hear your color was too dark. Please check your emails, we got back to you to help you further. |
FadedMy grey is just too hard to hold color. Color faded to an brassy golden tone in a couple of days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |