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Custom Color Set
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66,713 Verified Client Reviews |
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Definitely not enough grey coverageEspecially at roots around the face, after colouring my hair is still grey as it was before. Not worth the price at all. Nice idea, but unfortunately not working. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elke! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Did not cover my greysJust coloured my hair and it did not cover my greys - really disappointing!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Becky! I'm sorry to hear about your greys. Please check your emails, we got back to you to help you. |
This is an unreliable product and unsatisfactory serviceI have a 6 months customer history with eSalon, time in which I was in awe of them (at start) only to be let down by both quality of product (had dye sets not covering grays) and service (unanswered outreach, delays in order processing and delivery). I have just cancelled my order and subsctiption because of delays in both order processing and shipping. I am so disappointed! I would have been a long term customer, but I cannot keep being let down by this team and product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Denisa! We are truly sorry to hear about your experience. We deeply regret the frustration and disappointment you've encountered — especially after being a loyal customer for the past six months. Please check your emails, we got back to you to help you further. |
Doesn’t cover grayThis is my second order in the last 30 days of these products the first order i left them on for 45 mins and it didn’t cover my gray so i ordered my next batch early and applied again but this time left it on my hair for an hour and it still didn’t cover my gray. Unfortunately this didn’t work for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Did not StickI asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just started using it.The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Doris, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Carrot topI am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Did not cover gray well 😔I wanted to love this, but unfortunately it did not cover my grays very well at all. It’s definitely better than before I dyed it but you can see the orange-ish color instead of dark brown on the gray. It’s seems healthier than after I use other products which is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Allergic reactionI unfortunately broke out in hives all over my face and neck after I colored my hair with this product. I'm not too sure what happened with this blend since this has never previously happened before with color I've ordered from here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery! |
Lackluster ColorUnfortunately my new hair color is not very attractive nor did it give me more body. I also noticed that I could not find a way to message my colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |