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Custom Color Set
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66,591 Verified Client Reviews |
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Colors gray about the same as LorealI was excited to give this color treatment a try, I am 51 and a brunette, I have been coloring my hair for years with Loreal and occasionally other brands. Perfect 10 (which I leave on my hair longer than 10 minutes, about 20) seems to be the best for me for all over color. I also do root touch up (Clairol) in between sometimes. I tried this brand and listed the stubborn gray as my main factor in the description process, I followed the directions perfectly (did not leave on longer, since they new the issue) the color did not cover my gray and I had to do a root touch up immediately following this brand. Did not work for me, hope it works for others. Best suggestion is if you are going to give it a try, and you are coloring because of gray roots, leave it on longer as you would a store brand. Good luck to you, it was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine- Thank you for contacting us and sharing your feedback. We apologize that your initial hair color did not provide the coverage you were looking for. We see that your Colorist has addressed your concerns and adjusted your order based on your feedback. We hope that this reformulated color provided the results you were expecting! |
Red BrownThis color is highlighting golden highlights again. I'm looking for a red brown color - I want a more auburn highlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jo - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
2.5 stars. Love the color hate the way my hair feelsLet me just say I love this color. It is everything I've ever wanted. With that said... the 1st time I used it, my color felt Nasty greasy and weighed down. I spoke to a customer representative and they said, oh you just didn't rinse good enough. Okay, I rinsed same as always but maybe this requires more. So, I just did my hair again yesterday following step by step. I rinsed my hair for 20 min scrubbing and squeezing till every last drip of color was gone than I shampooed with shampoo provided. I could see oils at base of my shower. My hair is still nasty. I grab baby shampoo and shampoo again.... still nasty... I grab more baby shampoo and my personal shampoo and shampoo again. STILL NASTY! I rinsed rinsed and rinsed some more, STILL NASTY!!! Today at work, my hair is in a pony tail bc it looks and feels like I soaked it in a bottle of oil. Love the color, hate the rest! I just cancelled my reorder from now on. The only product that ever did this to my hair was the loreal mouse reusable dye. Ill stick to my Clairol from now on. It's not ever the exact color I want, but it's cheaper and doesn't leave me looking like a grease monkey :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry that the color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not satisfied with orange-ish resultsAfter my 2nd use, my hair has a reddish-orange tint. I'm discontinuing use. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGary- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Way too lightI have dark brown hair and this made my roots look like a copper penny...not so hot compared to the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that your hair color came out uneven. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
my hair came out looking like a copper pennythe product is a very good product - hides all the greys and was easy to apply. the odor was sooo intense, not good for people with liver problems to breathe in all the fumes. really don't know what chemical it was thou. the colorist changed my color and I spent my weekend washing my hair over and over again just to tone down the red copper penny color. Plus the roots are so much darker than the rest of my hair. It definitely looks like a bad home dye job. I had asked for brown with highlights but now I have pale pink blond with reddish copper dark roots!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL - We’re sorry that your hair color came out uneven and brighter than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out and tone down your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Packaging and color coverageI have very gray hair so coverage is important. I'm not sure if the color I selected is too light or my hair isn't taking up the color. I'm going to go with a darker shade to see if I get the coverage I want. I like the packaging with everything coming together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
not sure what happened this timeNot sure what happened this time but my hair felt like it was coated with somethigs waxy or oily. I washed my hair and it would not come out. I dried my hair and it was greasy and weighted down. I had to re-wash three times. My previous colorings have been great. Love the color and product. Love the shampoo and conditioner. Not sure if something was faulty in this batch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were unsatisfied with your recent color order and felt it left your hair feeling oily or waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you in the future. |
Did not cover my grays at allIn a good note I didn't get an allergic reaction.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMilagros - We’re sorry that you were unhappy with your color results. Since the gray coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Turned my hair redThis is my second time to use E Salon products. My first time was a good experience but I needed more gray coverage. The next kit was sent and it said "Dark Blonde" which is what I wanted. I used it without hesitation and it turned my hair almost RED! How does one get red from Ash, Dark blonde and neutral colors? I like the first formula much better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We're sorry that your color turned out with unexpected and unwanted red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to creating your custom reformulation based on your feedback. |