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Custom Color Set
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66,591 Verified Client Reviews |
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highlightsEveryone likes more red in my hair auburn with blonde highlights. 0 of 0 people found this review helpful. Did you? |
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Color was dark and dab and colored scalp and skin flaked .Was now impressed. I had a local hairdresser do it to the T. She was 8 pressed with supplies offered but not the end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAACS - We apologize that you were unhappy with your results. A dry flaky scalp is a skin condition, which cannot be caused by coloring, but coloring can irritate it. We recommend you consult with a dermatologist for diagnosis and treatment. Since we cannot offer a free reformulation for a shinier and lighter color, we have issued a refund, which we hope you accept with our apologies. |
ColorI really have enjoyed how soft and shiny my hair has been since using your product.Its like I have put a chemical in my natural hair that causes the curl pattern to really come out .The only issue I have is with me having had bleached my hair previously and I shampoo my hair every day, the color has changed. How often can I color without any damage?last application was June 13th. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We're so glad to hear you've enjoyed your coloring experience. Since you bleach your hair and you have short hair, we recommend coloring your hair after each time you get your haircut, or every 4-6 weeks to prevent fading. We hope this information is helpful! |
It was so soThe color was ok. 0 of 0 people found this review helpful. Did you? |
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Color not correctThis is a great product and concept! The products are of good quality, leaving my hair in excellent condition. The auto-ship program is very convenient. My only complaint is that I've tried 2 different color formulas and have not been satisfied with either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGwen - While we're happy that you're enjoying the convenience of our service, we apologize that you are unhappy with your color results. Since you were disappointed, we see your account was credited with one complimentary hair color order for an adjusted shade, per our Satisfaction Guarantee. We hope to hear your feedback on this reformulation soon. |
Not satisfiedIt lasted just like over the counter one, my grays hair showed within a few weeks. The color was ok 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair DyeHaven't found the miracle hair dye yet!! 0 of 0 people found this review helpful. Did you? |
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User BewareI'm confident that eSalon works well for most people. Otherwise, they would not be in business. However, my hair was growing out. I had 2-inches of white gray at the root and dark ash blonde on the ends. I advised the color consultant that wanted to go lighter and even sent pics of my hair when it was professionally colored at a salon. I was advised to use Color Oops to remove all color. The end result was rather orange. The colorist advised "not to worry" - I even asked if I should use Color Oops again and I was advise "no, that's not necessary." After coloring my hair, the roots are light blond and the ends are dark dark blonde with a nice brassy touch. It is very interesting to note that I contact Madison Reed first about their color and was told quite bluntly that they would not sell me product because I need to see a professional colorist locally to obtain the correct coloration and healthy look I needed. eSalon took the same information that I provided Madison Reed and said their produce could achieve the desire results. I advise eSalon that in the future, they should be ore like Madison Reed and deny selling the color to a customer when they know it will not turn out well. I should have listened to Madison Reed and stopped there. Now I have to go to a local salon and have to color stripped and recolored. I could have saved myself time and money if I had not used eSalon. Live and learn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. It also looks like you have spoken to one of our colorists and have been able to review your color together. We look forward to crafting your reformulation. |
None lasting colorThe color washed out fast. Was not any. Better then the hair dye sold at the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlena - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
custom hair colorwhen I first start using your hair color, it lasted 4 weeks. my gray hair is now showing within two weeks of coloring. I extended my shipping date with eSalon, in order to find other product that will keep my color stay longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |