|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
colloronly been two weeks since I colored and Im already seeing gray. Did like the fact that it didn't have a harsh smell 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWendy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Awesome packaging, didnt cover greyIf you dont have to cover course grey this is probably a great option. Couldnt be easier to use. Give it a try. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - While we're happy to hear that you're enjoyed our packaging and ease of application, we're sorry to hear that it did not offer the coverage you expected. We've reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon. |
2nd time and disappointed again.I asked for a dark brown with an undertone of red that shows when the light shine off of my hair. 1st time I ended up with almost jet black hair. 2nd time a little lighter but I still see no red. On the up side hair is soft shiny and the color holds very well with next to no fading. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not color I requested. At all.Requested copper. New penny color. Sent photos of my current color, a medium natural blonde. What I received was a golden blonde without any hint of red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
great presentation but did NOT come come to my colorgood thing i did not cover my entire head! test strand was black and my hair color is auburn brown. 0 of 0 people found this review helpful. Did you? |
|
covers gray and staysCustomizing my color to be delivered to my door each month is joyfully convenient. The color is true and it stays on my gray roots until they grow out. Which is a lot more than I can say for other products off the shelf. I appreciate the customer service of emailing me each month to let me know the product is on its way, and asking if I want to make any changes. I rated this product three stars for 2 reasons (and I am sorry I had to) 1) the price could be lower 2) no matter how much time i spend rinsing out the color or using all of the provided shampoo/conditioner, my hair is greasy and clumped together afterward (I have tried this for 3 months). I cannot get the gross feeling out of my hair until I heavily shampoo it again 24 hrs later. So FYI the 1st day your hairstyle will be a tight braid or ponytail. But I will conclude in saying, if you want to cover any gray hair this product lasts. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re sorry that your hair felt stiff after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Using for about a yearI think I need to go a little darker it comes out dark blonde but I don't get a shine but I'm also going grey so I don't know what color to go with I did take a photo and will submit to the color consultant ... They are wonderful! 0 of 0 people found this review helpful. Did you? |
|
Great companyI have really liked all the adjustments uv made each time. Haven't thoroughly gotten the color I want correct but close enough I'm still happy 0 of 0 people found this review helpful. Did you? |
|
BE CAREFUL- Auto deliveryPLEASE UNSUBSCRIBE ME FROM THIS PRODUCT- BE CAREFUL! They rope you in and then auto ship without notice. Before you know it you are sitting on two bottles of color in which the 2nd bottle is about three times as much as "THE GIFT" of $9.... More than I need and now more than I want... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaggie - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Didn't cover my grey/white rootsMy color was to be a light auburn, my white new growth (roots) came out pink. I left the color on for the reccomeded amout of time. I'm not new at coloring my hair, I've been doing it for about 30 yrs now. Frankly, I got better results from the open market of Schwarzkopf. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |