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Custom Color Set
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66,591 Verified Client Reviews |
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Great service optionI think this is a great tool for people wanting a custom hair color, and they have real people giving advice on what types of colors / tones / levels you should use based on what you have and what you want. The kit is great, I just ended up going with a bad color choice, and it ended up not lasting long (on purpose). 0 of 0 people found this review helpful. Did you? |
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DRY HAIR BUT GOOD COLORI LIKE THE HAIR COLOR BUT IT LEAVES MY HAIR DRY AND BRITTLE. ALSO I DON'T NEED IT THAT OFTEN AS IT LASTS A LONG TIME BUT MY HAIR FEELS LIKE STRAW? {sorry didn't realize it was all caps lol) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly! |
brassyI was hoping for the grey ash color I chose but only got a darker brassy version of what I already had. Hadn't colored my hair in 12 years. Thought I'd give this a try. I'm not happy. It may work for those who need to cover grey. I don't. The product is good overall. Great LockIt shampoo and conditioner. Doesn't smell bad. The experience was easy and pleasant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - We're glad to hear the product was good for you overall but apologize your results looked darker and brassy. We see that you shared your feedback with your colorist and we sent you a free reformulated color, per our Satisfaction Guarantee. We truly value your experience as a client, and are committed to delivering the right results for you. |
It's a processTrying to find the right color virtually is a process. I "think" after 3 tries we finally got it. Fingers crossed 1 of 1 people found this review helpful. Did you? |
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not my colorI have asked for a blueish purple, I want a dark brown that looks black with a blueish purple when the sun hits it. paul Mitchell has it, shines XG, I think its 5rv 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Darla, We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great grey coverageI am loving the grey coverage! but can you darken my color! Now that we are into Christmas time and attending lots of functions I'm seeing myself in several pictures and my hair is really red!! I don't notice it in the mirror. my sister made the comment that my hair was a lot lighter. I really haven't noticed it until pictures starting popping up. I have always hated the red tint my hair puts out. so what ever you do to take the red out can you please take it out and make it a darker brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I loved this at firstThe color is great however over the last year my hair has started falling out in clumps. I'm not exaggerating, I had extremely thick hair now my hair is thin. I'm scared it won't grow back. I just kept thinking it must be my diet or stress or something else but I truly believe that it's this product. I'm only writing the review to help others who maybe wondering about their hair loss as well. The color was beautiful, easy to apply and long lasting. I really would love it if this hadn't caused my hair to fall out. 0 of 0 people found this review helpful. Did you? |
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It was ok.It was lighter than expected. I wanted a happy medium between the darkness of the medium brown I was purchasing. Will go back to the medium brown. 0 of 0 people found this review helpful. Did you? |
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Second timeThe first time I used the product it seemed ok. It was darker then I had been in past but I liked it! This second go round I feel like my hair has a green tint to it? Is this possible? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJes - We’re sorry to hear that the results of your most recent formulation had a green tint to it. This might've happened if you applied a roots only application to your ends. To combat this, we recommend using a clarifying shampoo on your ends to remove some of the color from your hair. We've applied a free order credit to your account and have sent you an email with more information. |
Have not been able to useI have not been able to use the product due to the fact that I have had a leg injury and cannot color my hair by myself, my shower use is limited, thus a neutral rating. This will take some time to heal and your team is gracious enough to extend delivery of my colorings. 0 of 0 people found this review helpful. Did you? |