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Custom Color Set
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66,591 Verified Client Reviews |
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Custom hair colorI have never used color from box at Walgreens or Target so I cannot really compare. Instructions were clear and very easy to use. Results may be limited by my inexperience, however I feel like it made my hair redder than I'd like. I was going for brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for sharing your candid feedback. One unique benefit of our service is that we can adjust your formulation based on your hair color needs. We have reached out to you to ensure that we get your formulation just right! |
Nice colour WRONG shadeI really wanted a change so deep violet purple it was to be. Only this time I knew I also wanted to try eSalon for a better colour and condition after colouring my hair. I knew I was taking a big leap from washy red to the vibrant violet purple I had picked out, but was ok with it as I'm a ex~hairdresser. Colour day arrived looks good mixing it, looks deeper when on but you can't tell when it's wet!! TADAHHHHH!!! OH! NOT the colour I'd picked out, not the lush vibrant violet purple I'd paid for but dark brown with a 'hint' of purple.....GUTTED!!! I was that disappointed I just dried my long hair and tied it up! My hubby was 'let's look then' as it was him that had treated me (paid) "I thought it was going to be purple not brown!" an that was outside in the daylight were it should have been lush and bright.....NO BROWN!!! So! What do I do now? Trust eSalon again and pay another £16-? Or go back the the dye in a box from the super market??? So eSalon......Whdt do I do now? P.S ~ I haven't posted a picture as it's NOT the colour I 'thought' I'd brought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
I want to keep purchasing your from but I really want the colored I desiredLike I send it my hard is darke than I was expected and I really like my lighter colored I had before I used your product 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElvira- We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorThe color is OK, just slightly lighter and more coppery than my usuall. It seemed to leave my hair drier than other brands; in fact my hair looked much smoother and shinier after the next washing, when I was using my usual shampoo/conditioner. I was sent one color for my roots, and another "glaze " for the rest of my hair. The instructions for the second color warned to apply below the root application so that the color didn't get too dark, although overall, both seemed to lighten my hair. I'm also concerned that the next delivery is only the color for the roots, and I don't know how long the copper glaze on the rest of my hair can be expected to last. One last thing (and since it didn't even work well, I feel silly complaining) - most commercial colors come with enough conditioner that I can use it every week nearly until it's time to color again. There was barely enough in this kit for the initial application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that your experience wasn't 100% satisfactory. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not satisfiedThis was my first attempt at coloring my hair and I must say that I was not impressed. I was attempting to lighten my hair to a more natural copper red. The entire process was simple enough but the end results were not what I expected. Directions were very well written and simple to understand. Loved the pictures and how the entire kit was set up. I would love to try it again to see if I could achieve my color goal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDestiny - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair color that left my hair dryI have never had a hair color tangle my hair and make it so dry that I was forced to get it deep conditioned. The product arrived on time and after I followed the directions to a tee the entire back of my hair is red at the scalp and black on the top. Lucky for me I can cover it up because of the length of my hair. It took both bottles to cover my entire head. It took me an hour to get my hair rinsed and shampoo didn't work. My hair was left with a dry feeling, no shine, my husband complained of the smell. I will be going back to Sally's Beauty Supply next time for hair color. I am giving two stars because of the fast delivery. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNiesha- We’re sorry that you were unhappy with the results of your recent order and your hair felt drier than normal. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorIt was the color that I chose 0 of 0 people found this review helpful. Did you? |
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Being a mom, nothing is ever JUST for me...until this wonderful package arrived!First off, I honestly have no idea how I found out about this. I was on my phone on Facebook or instagram( or maybe Snapchat...? Idk.) and came across it and instantly fell in love. Read pages of reviews.. next day, my order was in! I got so excited when I read the email late that night saying my package was delivered into my mailbox earlier! So I ran to the mailbox in the dark. Obviously I was beyond happy to receive something that was literally JUST FOR ME! I had to wait a few days to actually dye my hair since I just straightened it the night before I received my product. Overall, the process was fairly easy. I only had to use one item that was not in the package, a plastic bowl to do the "dip and apply". Thanks to the protectant for my skin, I did not have to scrub like crazy to get any dye off my Face or neck. It wiped off like butter! Although my legs somehow are covered in dye splatter. But as I began to rinse and wash, I felt my hair getting thicker! There was this super thick/gross/slimy residue that was ALLLLL over. I couldn't get it out of my hair after trying so hard to scrub it out. Eventually, I gave up and squeezed in the provided shampoo which calmed me down a great bit!! I had to use my own shampoo since I didn't feel like there was enough in the packet to get all of the goo out. It definitely was gunk-free after just one round of shampooing! The conditioner made my hair so silky smooth (also used my own along with this) and feeling amazing! I cleaned my bathtub of all the splashed gunky stuff while I let the conditioner do its magic for about 3 minutes. Once completely rinsed, blow dried and straightened, I was just a bit sad when I saw the final product. I really expected my hair to turn out a bit more purple/red than brown. If you look reallll close you can maybe tell that there's a light splash of color in there but it's a lot more brown than expected. OVERALL I am certainly satisfied and will definitely be a recurring customer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We're glad to hear you had a great experience with our product! We've heard your comments and your colorist is working to send you a more vibrant color for your next shipment. We can't wait to hear how you love your new custom blend! |
I didn't like the color, to dull, need some life. Maybe more of a Reddish brownNot too much red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not what you thinkWhen doing your personal review you are able to choose what color your hair is then what color you want it to be. I did just this, going about a shade lighter. Got my kit in, very nice. Colored my hair and it colored my grey as well as highlights in my hair. I did message my "stylist" to let her know it was great however not the shade I chose. She says "you can't color previously colored hair" So why is it an option to Chios your color? She says she can adjust my color to where my hair will lighten over time... A week later my highlights are showing and I'm not happy. I message my "stylist" once more and still I'm waiting for a reply. Don't think this is worth all the hype... waiting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTommie - We're sorry to hear the color wasn't perfect and you had trouble contacting your stylist. We see that she has called and spoken to you recently and you were able to work together to get a new color figured out. We're glad we were able to help you find your perfect match! |