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Custom Color Set
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66,591 Verified Client Reviews |
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It was pretty for a weekMy hair looked great for a little over a week, then one trip to the beach and I had orange stains on my hands from the dye. After 10 days, I can see my grey hairs again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
This last shipment didn't turn out to be a good color and 40 minutes is too longI want my next shipment to be the color composition that I received in my SECOND shipment. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very strong, too darkI requested Light ash brown. My prior experience with hair color, this is what I have been using. I had been having trouble with it turning auburn within 2 or 3 weeks so that is why I tried your product. First, it is a very strong product. I only left it on for 25 minutes and when i rinsed it off my hair felt very dry, After the cream rinse it felt better but when I looked in the mirror I was very surprised. My hair was almost balckish brown. Even the next week, friends asked, "What were you thinking? You have such fair skin. That color is way too dark." But its time soon again to color and I cant go through that dark color for light ash brown again. I also would never had signed up if I had know you set it up on a subscription. Now I have a box that cost me way too much that I would never use. I also tried to call twice, waited many minutes on hold, and then was told to leave a message. Never got a call back. Until I went to My Account I did not know you had cancelled my subscription. You could have sent an email. Poor customer service. 0 of 0 people found this review helpful. Did you? |
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The good and the badI'll start with the positives-- I loved having a stylist custom design my hair color for me. The packing was beautiful (and personalized-- so very fun!) and shipping was extremely convenient. The price was right for at-home color that promised salon results. My color did end up matching its promised shade (dark ash brown), so I was pleased with the outcome. Normally, any dark hair dye immediately turns my hair black, but that was not the case with this product. Additionally, my color was multi dimensional and left my hair with a nice shine. However, this is the strongest smelling dye I have ever used. I could barely breathe while waiting for it to dry because the chemical smell was so overwhelming. Additionally, it really dried out both my hair and my scalp; this does not normally happen to me with boxed color or at the salon. While the color was a perfect match to the promised shade, it quickly washed out and faded-- so much so that you can no longer tell that I ever dyed it. I was disappointed with the lack of longevity and the dryness that resulted from this color, especially when compared to other boxed dyes. Overall, I don't regret this purchase as it did provide about 2 weeks of lovely color. However, I will stick to my less expensive grocery store dyes as they have far fewer chemical smells, better longevity, and provide an overall better end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTori -We’re sorry to hear that you were unhappy with the scent of our color, and for how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seemed a little too dark on the roots, but covered gray wellThis was a bit on the dark side for the roots, I am hoping it lightens and brightens up a bit. I do like how soft my hair is again, and it covered the gray really well. :) 0 of 0 people found this review helpful. Did you? |
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Endless optionsI provided my information and was provided two color options. One was much darker than I would like, but I LOVE the second option. I provided notes to the colorist and they continued to develop a color that was just right for me. So, if your not pleased with your first order continue to let them know so they can make adjustments. ITS WORTH IT. their colors are the best in-home products EVER. They leave my hair clean and shiny!!! 0 of 0 people found this review helpful. Did you? |
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Review on the developerJust colored my hair for the first time using eSalon. This is a review just on the developer. It was so strong I could hardly breathe. Seriously wow!!! I've been coloring my own hair for 20 years, and never have I experienced such a strong overwhelming chemical type of burning, in my lungs when I tried to breathe. Mucho strong..this may be a deal breaker. I will see how my color comes out once my hair dries. Hoping my poor lungs recover quickly. 0 of 0 people found this review helpful. Did you? |
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Color made me vibrant maroon headColor made me vibrant maroon head 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHebe - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair color reviewHi there..I finally tried the personalized color you sent me...& it came out as I expected. I want irridescant violet mahogany. The color looked great as it processed.a little messy to apply as was more liquid than I'm use to. Anyway...in the end...the root coverage is a dark auburn & the rest of my hair is pitch black. If you can think of another color to make my hair pop...let me know. All the materials & directions were great...thanks ,holly 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I wanted to love it, but...I have to say the customer service was top notch! My first color was really off (I think I ordered wrong color for me) and the rep readily sent me a new color free of charge. Again, not right and did not cover my nearly all white roots. The returns were easy, the packaging lovely and the service fantastic. I may just have stubborn roots because the product didn't cover. 0 of 0 people found this review helpful. Did you? |