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Custom Color Set
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66,689 Verified Client Reviews |
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Do not buy this product seriouslyIt took me 6 shampoos to get this stuff out and it was just my roots. My hair felt like tar!!! -10 stars if i could! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSeveline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love my color but...Love my color, I will be a lifelong customer. I would LOVE to give this 5 stars, but... It's WAY too difficult to rinse out. There's a waxy sticky feeling that you just can't rinse out no matter how long you rinse it, regardless of shampoo. I got a tip from my colorist to add baking soda to my shampoo, and it works like a charm, for squeaky clean hair after coloring. I was told they're working on improving the formula to rectify this issue, so I'm patiently waiting. This doesn't deter me from continuing to use this, because I love my beautiful rich color customized just for me! Although it's an inconvenience to go through the baking soda routine, I'm loyal and will continue to be patient for a reformulation. In my opinion, I think a shampoo packet with baking soda inside the formula should be included with the color kit. Otherwise, I'd recommend this coloring kit and service to everyone! Fantastic customized color, easy application (besides rinsing) and a fair price. I will rate 5 stars when rinsing is no longer an issue. Love E-salon, love my colorist, love my color! 😍 31 of 32 people found this review helpful. Did you? |
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Response From Our ExpertsIrish Princess- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Same colorTurned out the exact same color I already have. I have adjusted my color order. I look forward to better results!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Like GlueI was very excited to try this hair colour after the many good reviews. Application was easy, it didn’t irritate my sensitive scalp and it didn’t have a strong chemical odour. Then came the time to rinse. I have coloured my own hair for years and have never experienced what happened. If I had seen a similar review before trying, I am not sure I would have. I rinsed and rinsed and it felt like my hair was caked in gel or glue. I could bend it and it stayed bent. The water was running clear but it was clearly not out. So I used the shampoo provided three times before I felt like it was liveable. This took more than 30 minutes of scrubbing in the shower. Now I do love the colour, maybe a little dark but grey is covered better than some products I have used. I am just not sure I am willing to go through the concern of getting the goop out of my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorrie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Disappointed 😔We moved to a new area and I need color every 4 weeks and am hesitant about stylists that I don’t know. I figured I give this a try. I received my first box two days ago and was very excited. Yesterday I took a deep breath and said here goes nothing. Before ordering I told my “colorist” my exact products and colors my salon used and toners because I have highlights. I followed the directions precisely. I was worried because I have such dark hair bright white roots that the color provided wouldn’t do the trick, alas, I was right. I now have hot roots, my roots are lighter and a stark contrast to what color my hair is. It DOES NOT cover gray/white completely at all!!! Secondly, my husband was more scared with the amount of hair that fell out on to my shower floor a bit smaller than a tennis ball. It’s done I can’t go back. I need to fix it but am afraid that I will loose even more hair. Please be careful. In my sales profession, my appearance is the first thing that customers see and judge. I so really wanted this to work. Cosmetologists spend hundreds of hours of training for a reason. My bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hi!We are getting there! Still a bit too red for me. A softer brown is what I am trying to achieve. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I had beforeFirst and second time I went into Esalon I left with the biggest smile on my face because my hair was bright red just the way I wanted it. Third time my hair looked dark and i told her not to change a thing. In July I did my first mail order and explain that I wanted my hair like the first and second time. Well my kit arrived and I went to color my hair only to be disappointed again. Even darker. I just received my new kit which was sent on August 31 and it’s just sitting there because I don’t know if my hair will get darker again. I’m literally scared to dye it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark for meMy former color, which was supposed to be Dark Blonde, made my dark BROWN, not dark blonde. I hope I am going to like the color I requested. On the plus side, no commercial blondish shade will cover my gray, although it turns the rest of my hair blonde. Go figure! Looking forward to this my shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jane - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
no conditionerI did not get any conditioner with my kit and it made a big difference in how quickly my color faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great productThe products are great. And it’s so much like a salon product. Just have to adjust the color to much lighter. I will never buy store bought again. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |