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Custom Color Set
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66,591 Verified Client Reviews |
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Not even closeI went with a copper blonde color. The picture of the color i choose showed an almost ginger kind of color. My hair had been previously bleached and I included this in my consultation. When I received my color in the mail I was really excited and immediately began the process... The color was nothing, not even a little bit close, to what I was expecting from my consultation. My hair turned out to be a purplish/slight rose gold color (this is the best way I can describe it). I went to the salon first thing the next day and had it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not a great experience for me!Ok, so first off I love esalon's hair products. I have never had an issue before now. I sent a picture, added that I wanted to go darker than my natural color with some lighter toned highlights, which i was prepared for highlights to not be apart of my kit, and get rid of old dye. However, what i put in my hair was NOT darker than my natural color. They sent two bottles, one for roots and one for ends. I followed instructions and procedures accordingly. About halfway through I started to realize the areas covered were lighter than my roots. I finished the process anyway because i didnt want half done hair. Needless to say my hair turned out about 2 shades light, WHICH IS NOT AT ALL WHAT I WANTED. I am not happy with the color at all. I hate writing bad reviews, but I just not a happy camper about this. I would much rather have my color fixed than a refund. -Update- 10/09/17 This is why I love esalon, they contacted me in regards to my hair, corrected the color adjustment and is sending me 🤞🏽The color I wanted. Just making an effort to fix a mistake isn’t good enough, but to fix it with courtesy, not charge me for it, and give the option of fast shipping is what a good business is all about. Will update after my color correction arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlysa - Thank you for your feedback. We're so happy to hear that we were able to get in touch and make an adjustment. We truly value your feedback and look forward to hearing from you again in the future. |
Waxy greasy hair after usingI used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great color. Didnt cover graysI love the color. Doesnt even touch my grays though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
meh...The color is darker than I was expecting. It did leave my hair ultra soft, which was surprising. I was so excited and it turned out meh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Won't do it againFirst let me start with the positive. The customer service is great. They are responsive, helpful, and very polite. Also, the color (so far) is nice and is the exact color I requested. The bad.... I filled out my profile explaining that it had been a couple of months since my last full color and also stating that I have very long, very thick hair with stubborn grays. They sent me one bottle for roots. This is when I contacted them and they were very helpful and sent me enough to do all of my hair without charging me extra. I really appreciated that. I colored my hair this morning and it was just like using any home product. Put it in, wait, and rinse/wash/condition. Well... trying to rinse this stuff out is a nightmare. It's so very waxy feeling. My hair felt like it was totally coated in wax and my hands felt waxy too. And they send one tiny packet of shampoo and conditioner. Again, I have really long, thick hair. This wasn't near enough. I had to wash my hair several times to get it to feel soft. Now my hair is really dry and hard to brush as it breaks off, but the color is good. I will wait to see how long it lasts before it fades. I will be sticking with the store brand. I was really excited to try this and I am equally as disappointed. I wanted it to be amazing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry that you were unsatisfied with your customized color and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. Please look out for our follow-up email. |
Not exactly the color I was hoping for.Love that it comes to you door but... I think I can pick my own color more accurately. Have a nice day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorDid the new updated color, it had a hint of red, and went brown. I didn't want brown at all. It was a nice try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The process and applications was great but color was wrongI loved the package and the quick time frame on which it was delivered. Directions were easy to understand and the personal touches were nice as well. Everything I needed was there. The application was easy for a DIY product and not a lot of mess. As I started putting the color in after a while I noticed it wasn't lightening as I expected. The color in the bottle looked good before and after mixing. My only complaint is that I didn't get the color I wanted or expected which I wouldn't say is a big deal based off everything else but that was the purpose for the purchase. I would rate a 5 If I got the right color or if I felt that the picture I included and the notations to my stylist were really taken into consideration before shipping my product. Overall my hair feels healthy, looks healthy and I loved the shampoo, conditioner, brush, stain remover and even the protective gel smelled great. I will give it another try and hopefully get a closer color to my request(fingers crossed). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChanel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the color but...I love the color into my hair, it did really covers my gray hair but the issue here was... my hair is very stiff and dry after dying. This is not my first time to do a home hair dying. Well, I colored my hair last night with this product. Then I noticed my hair after drying is very stiff and feel rough. Now, trying to figure it out how to get rid of this dryness and stiffness on my hair. Can you help how? Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re sorry to hear that you were unhappy with the way your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |