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Custom Color Set
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66,637 Verified Client Reviews |
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no conditionerI did not get any conditioner with my kit and it made a big difference in how quickly my color faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great productThe products are great. And it’s so much like a salon product. Just have to adjust the color to much lighter. I will never buy store bought again. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not 100% satified. Not 1%!I wanted my color a bit lighter, but it turned darker. Thx 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
what amazing customer service!!First off I really want to talk about the customer service, they are so nice and professional and heed to your needs! The first box I ordered never came and ESalon team was so sweet to send me another box free of charge! I'm adding a star just for them! For the color I'm going to make a pros and cons list Pros: 1. Box came fairly quick (within three days) 2. They give you personalized instructions based on your needs, and provide a lot of other things that help with the entire process, I wasn't expecting this much stuff to come along with the color. 4. There is definitely a lot of product! I only needed roots but the amount given could have covered my entire head of hair and still have left over amount. 5. The shampoo and conditioner smell AMAZING! Cons: 1. The smell, I'm not sure if all hair color smells this way but it definitely smelled like chemicals which is something my salon usually doesn't smell like (which is understandable there are so many things done at a salon maybe the smell gets masked) so I was a bit taken aback. At first I was worried about the color because of how strong the smell was and I was worried I was going to get a scalp reaction. 2. There was A LOT left over, which is nice that there is a lot of product but a lot also gets wasted. I wish they could give some sort of ratio so we could use as much as we need and not waste more than half the bottle. I had about 3/4 left over color after coloring my roots. 3. The color is REALLY hard to wash out! I had a hard time getting it all out of my hair, it felt pretty gunky and I had to shampoo thrice to get it out. 4. The color was a bit drying to my roots, which is not something I experience when I get it done at the salon. Edit: I'm not sure what happened whether it was the color or conditioner but something left a residue in my hair that even after two washes has still not come out. Unfortunately, I don't think I would repurchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuch - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Hair Loss!I have used this color for over a year, and in the process have lost over 50% of my hair. I was excited about how well the color matched the Soft Black shade of my natural hair, and compared it to the savings of getting my hair colored at a Salon - and the combination was a win-win! However after a year of constant hair loss, I realized that I should have moved on a while ago. Once I connected the fact that it could be the hair color from e-Salon, I made a change and since using an alternate product my hair loss is minimal. I WILL NOT BE RETURNING to e-Salon for hair color products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Gave me exactly the OPPOSITE OF WHAT I ASKED FOR!The kit is beautiful. It arrived super quickly. The shampoo has left my hair in a lovely condition. HOWEVER: I specifically asked for my hair to have NO (and I did state this very clear NO BRASSY TONES) And I am left with hair that is basically strawberry blond. Just in case the colourists don't understand the word brassy here are some other words; ginger, copper, light red. I DO NOT WANT MY HAIR TO BE ANY OF THE ABOVE COLOURS I ASKED SPECIFICALLY FOR BLOND WITH NO NO NO BRASS. I followed the instructions to a T and timed to a second. I am hugely disappointed. Cheska 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheska - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. We have been in contact via email and will be happy to assist in this process. |
Hair colorIt was a lot darker than I wanted. Normally a light brown is perfect for me. Also, it stained my head for over a week. Really noticeable where I part my hair. I had to wash every 2 days to get more out. The tube for skin around my face helped there, but not on top of head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Love/hate relationship.THE LOVE: The kit was like a personalized gift package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We're thrilled to hear that you're enjoying the customization and packaging. We look forward to our next opportunity to delight you! |
FadingI've had two orders now and the product just seems to come out so light. By the time I'm ready for my next order my hair has gone from a strawberry red to blonde. Even with fewer washings, color & heat protectors, etc. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubree - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great productsLove eSalon's color kit. Very easy to use. Color is beautiful. I did however feel the color was darker than the last time I used it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |