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Custom Color Set
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66,655 Verified Client Reviews |
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New AdventureI was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color! |
It was not what I wantedMy hair is black. I followed the directions perfectly and my hair is straight up black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatarina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ColorGray is covered well, but the color on the gray lightens up really quickly and ends up being about a shade lighter then what's pictured. The parts of my hair that were colored (highlights & lowlights) in the salon stay pretty close to the color represented in eSalon's picture of 'dark blond.' I appreciate that you've worked with me to try and get it right, thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair looks very good.I have always gad fair hair and now going grey , edalon has blended my natural colour with the grey beautifully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not for stubborn greys...My initial notes to the colorist made it clear I did not want any red tones but my first formulation came out very pink. My greys were tinited a glowing pink color. They tried twice to fix it however, each time it came out reddish and fell out of my greys within a few days. I ended up using a grocery store box color and achieved the cool tones and grey coverage. The customer service is EXCELLENT though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing specialBarely noticeable difference, hair feels and looks the same as when I use box color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
HmmmCan't really tell I have colour in my hair but has left my hair in excellent condition 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Good/ Still Need a Color Match for MeI have been working with the color specialist to get a better color match for me. The products are nice and hold up very well in my hair. I just wish we could get the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deborah! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
FineIt was an ok color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Do not buy this product seriouslyIt took me 6 shampoos to get this stuff out and it was just my roots. My hair felt like tar!!! -10 stars if i could! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSeveline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |