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Custom Color Set
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66,591 Verified Client Reviews |
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Red/Pink HairApparently my last few orders were sent out wrong because I now have reddish pink hair and it's supposed to be a rich mahogany with a slightly Auburn tint!!! I've contacted Karen at esalon... she is very helpful and immediately saw the problem and is in the process of getting it corrected for me...I can't say enough positive things about how Karen has handled this whole situation!!! She is a shining example of who you want representing your company!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour AdjustHi I have just used the colour adjusted formula and Happy with results after a couple of months will see if I wish to go more darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSameena - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Nice colorI asked for lighter color but it is the same dark brown. Nice color though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't workI was so excited to try this . I got it today and went right in to use it. I don't even know if it dyed my hair. My roots are the exact same color as they were before. I know because there was red tinge in my roots . I picked ash brown and it's not. My hair looks exactly the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhianna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't workThe color just made my hair darker and just looks black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will reach out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Overall, great product But wrong colorMy hair is somewhere between thier last blonde shade and thier lightest brunette. Its a very dirty blonde that has gotten darker over the years. I chose a cool toned lighter shade of blonde. Spoke with a nice lady over the phone. We disscussed the shade i picked wouldnt turn as light as i wanted, so we chose a medium blonde. I explained i turn brassy so she added some ash. Product came in 3 days so shipping was great. Package was damaged (i assume from delivery service), but contents were fine. Strand test was odd. Followed the directions exactly as end result was nearly no different than my color. Emailed customer service, havent heard back. Stupidly, After not hearing back i decided to just go for it. I figured what the heck, if anything would give me a shiny, even color. Well, it did lighten my hair a few shades. My hair feels moisturized and healthy. But my color... the ends turned out a nice blonde but the furthur you go up i am a strawberry color. My roots are pulling the most. I mean, i guess ill live. But meantime will be trying to purple shampoo some of this color out. Not sure if i would order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong hair color but excellent customer service3/15/2018- Update: The customer service from esalon has been exceptional. They have been very responsive and have worked with me to find a resolution in a very professional manner. I very much appreciate and value that kind of customer service. (Original post) I wanted to try this product to 're-set' my hair to it's natural color. My color was supposed to be a dark mahogany brown. Instead, my is orangy red! I am going to have to spend quite a bit of money to correct the color at a salon (which is what I didn't want to do in the first place!) I will say, the customer service person I spoke with was excellent, however, he did confirm that they had recently had bottles mixed up and it looked like I was one of the one's who was affected. I AM SO SORRY i TRIED THIS PRODUCT. 2.8.2018- Following up- I did speak with a customer service agent originally and he stated he would talk to his manager to see 'what they could do' and at the very least, would refund the money I paid for the product. I haven't heard back from anyone at esalon (aside from the response here) and a refund has not been processed. 0 of 0 people found this review helpful. Did you? |
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HAIR LOSSSignificant hair loss with this product. Have been coloring my hair for 15 years and have never had an issue. 8 of 8 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greysI’m a natural redhead and used the dark blonde copper golden. It was very hard to wash out, but I managed it. It didn’t cover any of my grey roots at the hairline. I did have major hot roots. Maybe I need a darker color but my next option is a light brown copper. My hair tends to grab brown so I’m unsure how to proceed. The technique was great. On the fence about renewing my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Color great but not enough productThe color was amazing! Better than anything I've bought in a store before. My complaint is that there wasn't enough product for my thick hair and now I have an uneven section in the back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |