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Custom Color Set
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66,591 Verified Client Reviews |
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Gave me exactly the OPPOSITE OF WHAT I ASKED FOR!The kit is beautiful. It arrived super quickly. The shampoo has left my hair in a lovely condition. HOWEVER: I specifically asked for my hair to have NO (and I did state this very clear NO BRASSY TONES) And I am left with hair that is basically strawberry blond. Just in case the colourists don't understand the word brassy here are some other words; ginger, copper, light red. I DO NOT WANT MY HAIR TO BE ANY OF THE ABOVE COLOURS I ASKED SPECIFICALLY FOR BLOND WITH NO NO NO BRASS. I followed the instructions to a T and timed to a second. I am hugely disappointed. Cheska 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheska - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. We have been in contact via email and will be happy to assist in this process. |
Hair colorIt was a lot darker than I wanted. Normally a light brown is perfect for me. Also, it stained my head for over a week. Really noticeable where I part my hair. I had to wash every 2 days to get more out. The tube for skin around my face helped there, but not on top of head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Love/hate relationship.THE LOVE: The kit was like a personalized gift package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We're thrilled to hear that you're enjoying the customization and packaging. We look forward to our next opportunity to delight you! |
FadingI've had two orders now and the product just seems to come out so light. By the time I'm ready for my next order my hair has gone from a strawberry red to blonde. Even with fewer washings, color & heat protectors, etc. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubree - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great productsLove eSalon's color kit. Very easy to use. Color is beautiful. I did however feel the color was darker than the last time I used it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Nice, easy to apply color, a bit goopy to wash-outI've been coloring my hair with eSalon for about a year now, maybe a bit more. My color comes out consistent every time now that I'm using eSalon and I love that I was able to custom mix the color. It also covers most of my gray (I'm ~75% prematurely gray), but leaves a few for a more natural look. Everyone thinks it is my natural color. I used to buy whatever grocery store color/brand was close enough to my hair color, but it was never consistent. I also got tired of wasting so much coloring solution every time. Now, I use half of the solution each time I do my roots every 5 weeks or so, and mix it in the mixing bowl and apply it with the applicator brush that I bought from eSalon. So really, for my medium-length hair, I get two-for-one uses out of each order. And the color comes out great for someone doing it at home! (I still have a salon color specialist do my hair at least once a year as a nice treat.) But, not everything is perfect. I sort of dread having to color my hair and it's partly due to the product. It takes forever to rinse out and requires good shampoo. I don't know what it is that eSalon adds to their coloring solution - some kind of oil(s)? - but it takes at least 3 washes to get all of it out and make it so my hair isn't greasy or really weighed down. I have had to re-wash my hair after starting to style it and there have been times when I've been able to "wipe" color out of my hair with a cotton ball after multiple washes and drying. My hair is medium course and somewhat porous, but I have never had this happen with store-bought color or at a professional salon. My hair is kind of dry instead of greasy - I can go up to 4 days without washing. I'll keep using eSalon for now, but I wish they would offer a different, solution for those of us who have this problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSyd - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Cant seem to get it rightI have asked for ash tones several times and keep getting golden orangy tones. I am done! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
High quality dye, insanely strong smell, slightly off colorI tried out eSalon on a whim and I absolutely love the fact my hair actually took the dye. I have had a lot of trouble getting my hair to take dye before so I am very happy with how well the dye took. However, the color I chose, darkest black - ash, just turned out a matte black color. I was really looking for a raven blue black color, where it looks black but in bright light it is a brilliant blue color. The process of dying my hair was pretty simple. My hair goes beyond my shoulders so I had to use two bottles to get full coverage. The dye itself has an insanely strong smell and caused my eyes to water terribly. I couldn't hold my hair out in front of my face to see if I had covered the ends due to the strong smell. Instead I had to do everything behind my head and even then I was teary throughout the application. I strongly advise to use this dye outside or somewhere very well ventilated, a bathroom fan will not suffice. Washing out the dye will take quite a while as well, but it is worth the effort. I think I may reorder but I will be much more careful about the exact tone I'm looking for and apply it on a nice day outside. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGuanshan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color left my hair orange/brassyI applied the color to my roots per the directions and let set for 30 min. turned my hair very brassy/orange. I did like the conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert in your Perfect Match Kit. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair Went Black!I'm normally a medium/dark brown. The first box was perfect and my color looked great. Second box turned my hair black! Had to find a stylist to reverse the color and fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |