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Custom Color Set
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66,689 Verified Client Reviews |
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Product great, colour way offI selected a dark ash brown. Did roots only exactly as instructed and I now have a nice obvious root line that is what I’d call medium auburn. Very red tones, nothing ashy at all and substantially lighter than my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Meh...It was ok. I told the stylist that I did not want a coppery blonde color. I told her I was afraid of my hair turnung brassy. I even told her if she thought any of those things would happen that I would prefer to go darker instead. She assured me it wouldn't, but it did. My hair was a copper blonde. I even spend the extra money on the neutralizing treatment . It was fine. It covered up most of the grey starting to peek through and had I had a different color my experience might have been better. It was easy enough to do myself but I will not be ordering again. I had several chats with my color expert, sent some pictures and still came out with a hair color I was very unhappy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBreanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incredibly dryingI have never had any color--salon, box, or Sally's brands---dry my hair out the way the eSalon color did. It was like straw after coloring it. I followed the instructions precisely, and conditioned it well after. The color looked okay, had dimension, but was warmer than I had requested. My hairstylist couldn't believe the condition of my hair---I've been seeing her for years, and she had never seen it so dried out. I also didn't hear back from my eSalon stylist when I messaged her about my color, prior to it being shipped. I wanted cool blonde. When you get it, you don't even know what level blonde you have gotten, or if it is red, golden, ash, etc. I just know it wasn't what I wanted and it dried my hair out horribly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like it; but wanted it lighter.I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great productI do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI love e salon color kit it comes with complete directions so you caint mess up I like having one for my roots then another for my ends I end up with almost like subtle hi-lights my hair always feels fuller afterwards 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Hot rootsI have hot Roots my hair is two very different colors. No shine looks dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
why...i have been coloring my hair for 25 plus years .. and never had it turned out feeling like straw... always soft silky shiny ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimm - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |
Extremely dry, brassyI’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle. 7 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsChrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |