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Custom Color Set
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66,655 Verified Client Reviews |
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Only dyed it yesterdayMy hair is long & black there was enough dye which was amazing usually I have to buy 2 , loved the 2 pairs of gloves the brush the barrier cream and the wipe for removing dye , it’s too early to tell if the grey roots will appear after a week as my old dye never seemed to stick to the grey my hair feels good , I’m happy with the results I will review it in a week & get back to you if my roots are still good.... 2 weeks on my grey roots are showing the colour seems to have come off the grey rather disappointed the price would buy me 4 boxes of my original sorry loved everything that came but for me it hasn’t worked out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good but I may need to figure out the right colour for meMy hair feels great and I'm happy with all the little personal touches 🙂, it's just that my hair colour doesn't really look much different 0 of 0 people found this review helpful. Did you? |
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Please Don't!I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades too quicklyMy hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hate this colour - so blandLooking to change colour and working with Tammy for a new vibrant and vivid colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much better than store boughtThis product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Gray hair was nor covered as expectedRoots were lighter than the rest of the hair. I love how soft the hair was after the treatment. Not sure if I want to order it again since the main purpose was to cover gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color wasn’t was I expectedI had picked a blonde color. I had let my red hair color fade to hopefully aid in the change. I couldn’t wait to receive my package. I colored my hair and it’s more red and darker than I had started. The goal was to end up with a blonder lighter color for summer. My hair color looks more like fall. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No blue hue.Love the way the hair dye makes my hair look and feel, though im still trying to get a blue black color and im still seeing redish brown undertones at the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonique- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |