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Custom Color Set
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66,591 Verified Client Reviews |
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Light Brown? NitI ordered light brown, got bright red. Still. Cute 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- Thank you for reaching out. We are so sorry for any confusion! It appears you selected our 5.64 Medium Brown Red Copper, which is a medium brown base with red and copper tones. We are happy to work with you to adjust to better suit your needs if we are able to. We will be reaching out shortly to discuss your color needs further. |
ColorColor was great, did not like the texture of my hair once it dried, my hair looked fried. I have my ends cut every six weeks so it shouldn't have looked that way. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out to discuss your color further. Please keep your eyes out for an email from us shortly! |
Not impressedI applied my haircolor step by step as directed. I even called to make sure about my application before I started. It took much longer than my normal color. I might as well have bought my usual drugstore color. I was expecting a wow change. It looks no different than it did before I colored. Dark brown. No red to it. Buy it again? Nope 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was lovely but not what I was looking forThe product was lovely. A little excessive in the packaging but I appreciated all the info. The shampoo and conditioner were wonderful. I left the dye product in for an extra length of time (having experience with my hair being hard to color). I wanted something subtle but at least noticeable. I got a lovely darker shade of my own color - no purple or rose violet in sight. Over the next few weeks only one person noticed that I had done something different to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Color with highlightsI think the color will work with the addition of the highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection! |
Wrong colorMy custom color was the same shade I was born with. It was supposed to be red and my hair was more brown. It does take to the hair well and really lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1st timeSo i asked for an ash light brown and some how my roots are red. And the rest of my hair is the right color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We're so sorry to hear that your recent application did not deliver your desired results. It appears that you ordered a Light Brown Ash Copper, which has copper tones added. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreenMy hair is GREEN!!!! I’ve been coloring my hair for more than 15 years, and never has my hair looked so horrible. My hair as getting older has a tendency to be slightly reddish. I asked for a color to tone down and get rid of any gold/reddish. Instead I got more red and streaks of greenish/black! It looks as if I had put Halloween black in my hair and it didn’t all wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New AdventureI was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color! |
It was not what I wantedMy hair is black. I followed the directions perfectly and my hair is straight up black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatarina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |