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Custom Color Set
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66,591 Verified Client Reviews |
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Please Don't!I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades too quicklyMy hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hate this colour - so blandLooking to change colour and working with Tammy for a new vibrant and vivid colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much better than store boughtThis product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Gray hair was nor covered as expectedRoots were lighter than the rest of the hair. I love how soft the hair was after the treatment. Not sure if I want to order it again since the main purpose was to cover gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color wasn’t was I expectedI had picked a blonde color. I had let my red hair color fade to hopefully aid in the change. I couldn’t wait to receive my package. I colored my hair and it’s more red and darker than I had started. The goal was to end up with a blonder lighter color for summer. My hair color looks more like fall. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No blue hue.Love the way the hair dye makes my hair look and feel, though im still trying to get a blue black color and im still seeing redish brown undertones at the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonique- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy to use but with my second wash my hair has faded a lotIf you talked to be this morning I would have given this product 5 stars however I have sinced washed my hair and the color faded a lot. In fact it’s a completely different color. The packaging is adorable and super easy to use. I have done my own hair in the past so dyeing it myself isn’t new to me. I was super excited to get the packaging. The small details like my name on the bottle,made this a cool experience. Very easy to follow instructions that I followed and I got the most beautiful hair color. Received many compliments, I dyed it on Friday and washed my hair today the first official time since I dyed my hair. I used color friendly shampoo and the tint I order. But when I went to blow dry my hair the color looked like it washed out now its faded out. No longer a rich mahogany copper. I’m super bummed. I don’t know how I feel I’m giving the hair tint another try but if that doesn’t help I don’t know what to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Mixed feelingsI’m going to give this another go. I hated the dye, really hard to wash out- it took at least 4 washes to feel better. However, I really like the colour and dispite a sunny holiday the colour has not faded at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |