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Custom Color Set
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66,655 Verified Client Reviews |
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Root colorAfter all was said and done my roots were much lighter than the rest of my hair. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTammy S. - Thank you for sharing your feedback with us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if you have any questions, we're always her to help! |
Easy application but my hair looks the same!I have light medium brown hair and ordered the medium ash brown because it seemed fairly dark in the photo. I applied the colour and left it on as directed, but it looked exactly the same afterward. The product itself comes in great packaging and is easy to use. I loved getting two sets of glove, and the brush. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily D. - We truly appreciate your feedback. Upon reviewing your profile, we see that your colorist has already helped you with this matter. Please let us know if there is anything else we can help you with! |
Did not workI was going for a full blonde but my roots turned orange and the rest of hair stayed the same. I really liked the shampoo and the conditioner though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No gray coverage.I applied my latest color on 2/17/20, and can already see grays reappearing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It didn’t do muchMy hair looks just like it did prior to coloring, brassiness and all. I followed the instructions as well as the video for grays. Hopefully next time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTiffani- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Cannot get rid of the red!I am now using 100% neutral Dark Blonde and it is still red! I am done! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall out!!!I used this product consistently every 8 - 10 weeks and loved the color and what the color faded into as well. That is why I used it for THREE years! Then I discovered chunks of new growth hair! I had thought it seemed in lost an excessive amount of hair with every coloring and now I had proof! I am on no medications and have no hormone imbalances. This color treatment caused hair loss! I haven't colored my hair for 13 months now and am still dealing with new growth hair. So annoying.... if you've ever had a baby you know what I'm talking about; that stage when all the hair grows back that you lost durong pregnancy. Except I'll be dealing with this for years bc I colired my hair, not for 9 months, but for THREE years! Ugh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
My hair was fried afterwardsI have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color ajustmentTake out red I like copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |