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Custom Color Set
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66,655 Verified Client Reviews |
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Still see greyI love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Does not cover grayProduct is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Nice conditionThis product was easy to apply and I liked the smell! It left my hair in lovely condition but didn’t cover my grey hair at all well. In a fortnight I was back to square one again and you wouldn’t know I’d coloured my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Little darker than expected but great product.This is a little darker than I anticipated however this is a great product. It goes on easy, rinsed our easily and left my hair soft and undamaged. I will definitely keep using this company because I love this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Aaack!I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipping date is not accurateI am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but not what I wantedHair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I ask lighter colorShe send me what I used and I was asking lighter than what I use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
application brushI am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
More gray coverageI would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |