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Custom Color Set
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66,615 Verified Client Reviews |
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Good color but not what I wantedHair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I ask lighter colorShe send me what I used and I was asking lighter than what I use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
application brushI am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
More gray coverageI would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t get what I wantedI was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did you even adjust my formula at all based on my prior feedback?I now have orange roots and will need to wear a hat for weeks. Thanks a lot. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Delayed transactionWhen first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
rashThis is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again??? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasted 2 daysI colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverage, color too dark.I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |