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Custom Color Set
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66,615 Verified Client Reviews |
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Hair ColorI really like the system but still working on perfecting the color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Works very well!Your product saved me from very long Snow White roots during this pandemic. It’s not difficult to use and I have very thick hair. Delivery is always on time. Instructions are clear. I think it would be easier to apply to someone else - if you have a relative or friend and could do each other’s hair. I have decided to stop using the product because the last time I somehow caught the end of the brush on the wall-mounted magnifying mirror that I must use to see anything up close and a small glob of dye ended up on the wall. Nothing I tried could remove the stain completely so I had to have the wall repainted. But for people with better vision, it is a great product with very pleasing results. Thank you. Margaret. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for the wonderful review. I am sorry to hear about your most recent experience coloring! We have reached out to you via email to see what we can do about remedying this situation. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details. |
color offso when i applied the color exactly how the instructions told me so, but when my hair was dry my roots were like 2 shades lighter then my roots but my hair felt very soft, i spoke to my colorist and they made my shade darker lets hope that helps 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not desiredI purchased this product twice. Honestly the formula dries out your hair. Hair look dull no shine and my hair became very brittle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted to love itI really wanted to love eSalon due to the custom color service, convenience and lower cost. Salons have been closed in CA since March and hairdressers are charging full price for preparing color for clients to apply at home. I have colored my hair myself on and off for many years now so applying the color wasn't an issue. I didn't like paying $120 for my color but missing all the pampering perks of being in the salon. After switching to eSalon, my hair started getting red/orange in color. Friends even asked if I had red hair! After lots of feedback to eSalon and at least 5 modifications in my base formula, it became clear to me that I could not reach the ashy hair color that I had before using eSalon and I was hoping to achieve so I am reverting back to the professional product from my stylist. My base color is around 80% gray and natural hair color is a medium, mousy brown. My skin tone is light olive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still work in progressTo "start over" I pulled the old color out and then put in the new formula. It is not exactly what I was looking for but may be due to pulling color out first. I will stick with this for a bit and see what the growth and re-color bring. Thanks for the assistance in tweaking the color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easy to UseThe ease of mixing and applying was great. The color needs more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not received my color as promisedIt has been over 3 weeks since the order was shipped, still no color Very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent wrong color for my hairI loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Change hair color.I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |