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Custom Color Set
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66,637 Verified Client Reviews |
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Good productHave used this hair colour three times now. I like the colour although it can look brassy, which I see I am advised to buy a top up colour to reduce - so much for individually personalised colouring! It is also rather light on after colour conditioner. On the first occasion I just used the one provided in the pack - not enough, I have to use more. Come on eSalon, step up to your own promises! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jac! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we have just back to you to help you further. |
Too dark and still brassyas much as I love the packaging and was impressed with how quickly it came, the colour I received was really dark and still brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kathleen! We are so sorry to hear that your color was too dark. Please check your emails, we have contacted you to help further. |
Not enough Grey coverage especially around hairlinelike color on the parts that did take on color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not long lasting at all.I applied only two days ago and I can see my grey roots already.it’s not long lasting at all. But quality is really good it did not scratch my scalp at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anita! We are sorry to hear that your coverage wasn't as expected. Please check your emails, we have emailed you to help you further. |
Hot RootsDespite sending in a detailed summary of my hair history, I have hot roots from using your product. I did really like the stain remover wipe, that is a fantastic product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ENDED UP WITH LIGHT BROWN AND GOLD HAIRWaited for what seemed like an eternity for this color to arrive! So used it this morning. Not only did it not cut or color my gray, but it didn’t do anything for the blonde highlight remnants I had left. Do ur selves a favor, get your color done in a salon, where the stylist can actually show you the color and evaluate how your hair will grab the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color was way darker than the first kitI was extremely happy with my first custom color purchase.However,the next kit that arrived for me was far darker than the beautiful red I had first custom ordered.I haven't re ordered because I don't want to have to pay for wrong color product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I’d give it zero stars if possible. Black dye turned my hair orangeI was honestly so excited for my order to come!! I thought, FINALLY, an amazing blue black dye that won’t just wash out after 3 shampoos. Wow. How incredibly wrong I was. I’ve NEVER experienced Blue Black Hair Dye, bleaching my natural medium brown hair ORANGE. The dye out of the bottle was such a gorgeous blue black tone and I had no doubt it would fully take with my hair, as I could see the beautiful black tones coming through. I followed ALL the instructions to a t. Washed the dye out as directed, and I go to the mirror expecting my hair/roots perfectly colored black. UNFORTUNATELY THIS WAS NOT THE CASE. MY ROOTS WERE ORANGE. Almost as if I had used bleach. I began brushing my hair out, and my husband couldn’t even believe how light my hair had turned. My NATURAL color isn’t even this light, nor does it have an orange tint. I honestly didn’t know it was possible for black dye to bleach ones hair, but thanks to ESalon, I now know, it is most definitely possible. I’ve always had extremely healthy hair, but now I am absolutely Terrified to attempt covering up this god awful color. I’m just dumbfounded. I’ve been dying my hair since 2006. This is the first time I actually cried when the towel came off my head. I never write bad reviews, as I am in the service industry as well. I pride myself on giving positive feedback, but this, I couldn’t keep quiet about. even writing this review, all I can envision are my orange roots and nearly red/light brown hair and it makes me even more devastated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacklyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ruined my hair.My hair is naturally a mid brown that has a very golden tone. It had gotten a little too golden during the summer so I thought I’d dye it with a demi permanent ashy mid tone colour to neutralise the red/golden hue it had turned over summer. The colour I selected was mid ashy brown, my own colour but ashy not golden. Well....after using this dye my hair is black! All my natural tones and highlights are gone; it’s just a flat black. I truly looking like I’m wearing a cheap black Halloween wig! I’m absolutely mortified at how bad it looks. I’ve washed my hair about 10 times since dying it and each time the water runs dark brown but my hair remains black. I’ve a hair appointment next week to see if this can be fixed in any way. The only positive from using this dye is that it has convinced me to never dye my hair at home again. Edit: Cecilia, I appreciate the swift reply and offer of credit to my account. But I won't be colouring my hair with your product again. After such a disastrous experience I'll stick to in salon dying in future. 0 of 0 people found this review helpful. Did you? |
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ColorMahogany looks pretty good, is there a shade lighter? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |