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Custom Color Set
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66,655 Verified Client Reviews |
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Disappointed VERY disappointed ☹️My hair has been previously bleached and had a copper semi permanent color. Wanted to go more natural so decided a dark brown would be a nice change. Consulted with the color special via email several times about it. (Wanted to make sure because of my previously bleached hair) sent several photos as well. They say they customized a color especially for my needs to get desired results. NO not the case at all! 1st off My hair turned black with a greenish tint all over and my roots were almost 2 shades lighter. After 1st shampoo (3 days wearing a hat) a ton of color came out but it didn't fade gradually more like drastically into a dull greyish brown but in sunlight green tone and roots a completely different shade and tone. Awful. It's been 10 daysafter coloring my hair & 3 shampoos and nothing is going in my favor. Was super excited cuz the reviews I read. Don't think the colorist knew what she was doing. Because I gave her detailed information on my wants and my hair type, ect. NOT HAPPY 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Pulled Red 🥺I recently had knee sx & unable to drive to my regular stylist. I wanted to go lighter blonde for spring/summer & provided a picture of my medium to dark blond hair color. I specifically told the stylist my hair tends to pull red so that would NOT happen & ordered what was recommended. Well, now I'm a strawberry blonde. Thankfully I had Olaplex on hand for strengthening & I can get into my regular stylist next week. 1 🌟 for $, fast delivery & ease of use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Too darkI asked to neutralize red without going darker and now my hair is black. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My roots are still pulling a different colorMy roots are still a different color. But l really like the color of the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thanks so much for your feedback! We're so sorry to hear we haven't got it just right with your color. We would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hated itApplied exactly as directed. Roots were medium reddish. Rest of hair was dark reddish almost black. Used a color lift kit to remove color afterc3 days. Sitting here with gray roots and brown rest of hair at present. Deciding where I'm going from here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs Sam - We’re so sorry to hear that you were disappointed by the results of your color application! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
My natural hair came backMy natural hair came back within 7 days, it’s the same procedure I have seen my cosmetologist sister do. And the local beauty supply is cheaper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did Not Completely CoverThe way my heart felt was amazing. The Color itself matched quite well. Problem is after my first wash I saw patches of grays and I can't pull my hair up once again without them being visible. Never had that problem out of Garnier Nutrees. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
One bottleWhen I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI tried a color that your colorist suggested for me it came out very even but it’s wasn’t the color that I was trying to achieve .. but I will definitely try another color over all the products seems to be good not harsh on the hair .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AlmostI loved the cost and ease of the hair color. It didn't take long from start to finish. The color was a little darker than my own and it didn't cover the gray as I hoped, but it could have been my application. Regardless, I will try it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |