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Custom Color Set
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66,637 Verified Client Reviews |
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One bottleWhen I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI tried a color that your colorist suggested for me it came out very even but it’s wasn’t the color that I was trying to achieve .. but I will definitely try another color over all the products seems to be good not harsh on the hair .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AlmostI loved the cost and ease of the hair color. It didn't take long from start to finish. The color was a little darker than my own and it didn't cover the gray as I hoped, but it could have been my application. Regardless, I will try it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
1st time using this productI followed the directions to a tee I even had my husband do the back section,and I am not sure about the color,it was suppose to be a med ash but it's more like a med light blondish color,still deciding if I want to continue with using this I signed up for 10 weeks so I have a little time left to decide...other then that I loved the packaging and the instructions were super simple to follow... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Custom colorThe color was very good. First I tried the demi color dark blond to cover my platinum blond looked grate however the texture of my hair was not good after dying with the demi, the second time I used the demi it worked terrible did not cover my grays and my hair was very corse and dry no shine. eSolon where very helpful and sent me permanent color at no charge, I waited the full 4 weeks and applied it , The permanent color was not as harsh but still more drying then the store bought color permanent dye . Bottom line thier dye is to harsh for my hair. I only shampoo once a week and I take good care of my long hair. They were always helpful and responded to my questions, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrill - We're so sorry to hear that you were unhappy with your most recent hair color experience. We have reached out to you via email to assist you further - please check your inbox for the next steps! We look forward to making this right. |
Not happy with the service this timeI have always had good service and great colour. This time I'm not sure what happened but I wanted to go lighter in colour but only received one bottle of colour with the instructionsto fo roots.. Have tried sending messages but the answer is always - they will review for next time! Not what I wanted to hear. I want to use the colour I have but looks like I will have to use the high street this time! Maybe because this is a free one? 0 of 0 people found this review helpful. Did you? |
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Not like beforeToday I decided to go to the pharmacy and purchase hair dye. My latest orders from esalons’ were not covering my grays lately. But I have to say that the other products like Schwarzkopf Professional BC Bonacure Hyaluronic Moisture Kick and Schwarzkopf Professional BC Bonacure Peptide Repair Rescue Sealed Ends were awesome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsACSh - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Roots too lightThis is the second time I’ve used this and my roots are still a lot lighter than the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
So messy!I'm going back to my Schwartzkopf. Way less mess, same coverage, and hair feels much healthier with the Schwartzkopf. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Haven’t receivedI cannot rate this, as I’ve yet to receive it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maryann - We’re truly sorry that your order has not arrived. Upon reviewing your tracking information, it looks like the order has been marked as delivered. We have reached out to you via email to see what we can do about remedying this situation. We look forward to your response. |