|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Package is complete!This hair coloring package comes with everything you need. The custom bottles with your name on them are adorable. I was hoping by color would be darker, and it didn’t cover my white hair well. I followed instructions word per word and it burned my scalp on the top of my head. That being said, if you’re not covering white hairs and want to try a new color this kid would be great. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Keep track of your free order!!40 orders wow you would think someone would make sure I NEVER miss my free order but if they can get away with not sending you that free order they sure will so FYI make sure you keep track of your free order. I get emails saying next order free then I see the charge on my cc. Great product customer care 👎 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We never like to hear that our customers are unhappy with our service and we have reached out to you via email. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Thank goodness I did a strand testDecided to do a strand test before coloring. Thank goodness I did! The color turned my hair more of an orange color. Certainly not any blonde, as it was supposed to. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatalie - We apologize that you aren’t happy with your hair color outcome after trying the strand test. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! |
easy to use but didnt lasti had grey hair exposed in 7 days but application was easy 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need to adjustRealizing that I need to change the color so it blends better and my hair grows. One week in and I can already see a distinct difference. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMorgan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Colour was ok but affected hair.I was sent an alternative colour that I didn't want but had the opportunity to have my original choice which arrived 1 day later. Just had a keratin treatment to smooth curls and ticked I'd had keratin but it's relaxed the treatment and some frizz has come back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Nick! We are sorry to hear that some frizz has come back after coloring your hair. Please check your emails, we just got back to you to help you further. |
Not the colour I was going forI registered for a medium blonde, and now I have red hair! I do love red hair, but it is not at all what I was expecting or going for. Looks like a professional hair salon is going to get my business after all! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Dana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not a fanMy second time and again after following directions my hair is black after repeatedly asking for a change. Will be doing something different. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful customized color!Beautiful color. Easy to use and instructions were great. The kit was so organized and well crafted. I didn’t quite make the 5 stars because I felt like it stripped some moisture out of my hair. The other reason is it didn’t cover my gray hairs, which was the entire reason I was coloring my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPhoylin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No Grey coverageThis did not sadly cover my greys. 1 wash and my roots were showing!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |