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Custom Color Set
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66,689 Verified Client Reviews |
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Adjusted color to tone the red.I have just tried the new adjusted color. And am happy with the difference. Haven't applied the color lights yet, but will in the next couple days. Thank you for making the changes!I have washed it with your classic shampoo 4 times now and it keeps getting redder. I don't like it. My husband is calling me carrot top. I am nervous to try anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarletta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I tried :(I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service." Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!! But hey we tried. I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlene! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Much darker than expectedGlad I went with a semi permanent first as I wanted to be sure the colour was ok, it has come out a lot darker than I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
I ordered black…And it actually lightened my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKari - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GRAYThe product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beautiful color just a bit brownish for me I like your first color u made meA little dark I like tha last color u made me plz send me that first color again on my next order but your product is ama,ING thnku 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Package is complete!This hair coloring package comes with everything you need. The custom bottles with your name on them are adorable. I was hoping by color would be darker, and it didn’t cover my white hair well. I followed instructions word per word and it burned my scalp on the top of my head. That being said, if you’re not covering white hairs and want to try a new color this kid would be great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Keep track of your free order!!40 orders wow you would think someone would make sure I NEVER miss my free order but if they can get away with not sending you that free order they sure will so FYI make sure you keep track of your free order. I get emails saying next order free then I see the charge on my cc. Great product customer care 👎 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We never like to hear that our customers are unhappy with our service and we have reached out to you via email. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Thank goodness I did a strand testDecided to do a strand test before coloring. Thank goodness I did! The color turned my hair more of an orange color. Certainly not any blonde, as it was supposed to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We apologize that you aren’t happy with your hair color outcome after trying the strand test. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! |
easy to use but didnt lasti had grey hair exposed in 7 days but application was easy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |