|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Orange tintGave my hair and orange tint that hasn't faded 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Sarah! We are sorry to hear your color got an orange tint that hasn't faded. Please check your emails, we got back to you to help you. |
Lasts longer than drug store hair dyeThis hair dye lasts longer, more like saloon-dyed hair. I’m still struggling to get that just right color, though. I love the color about a week after I dye it! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Jenny, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The experience of having a professional colorist develop a salon experience butThe experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback. |
Great Coverage - Wrong colourI ordered auburn and it came out VERY red, no hint of brown or ginger, it was like a red from LIVE. However the coverage is good and the product is nice to use, no nasty chemical smell and it washed out of my towel and tshirt right away without a trace. 0 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Lyndsey! We are sorry to hear the colour didn't come out as you expected. Please check your emails, we got back to you to help you further. |
Good productMy order cam in a personalized box, which was a delightful added touch, the packaging is of good quality and products are nicely placed inside the box. I liked the low odor of the different products. Once applied & processed the color came out very nice, not as dark as I would of liked it, but a nice color non the less. What i was not impressed with was the grey coverage, there is a noticeable color difference where my grey hairs are (much lighter), it does not look horrible, just looks like I have streaks lol 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTiffany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadedI was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t hold to roots mostly gray.I still have light roots and now even darker ends!! I no longer want to be using your product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This stuff destroys my eyes hair and towelsMy eyes stinging and bright read I have never experienced anything like this from hair products 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHI Christina! We are so sorry to hear about your personal experience with our color. Please check your emails, we got back to you to help you further. |