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Custom Color Set
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66,655 Verified Client Reviews |
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Great concept, great customer service, poor resultsI really want to love eSalon. It's such a terrific idea. The customer service was super helpful when I contacted them. The color was very different than I expected but that could be the fault of my perception. I was aiming for strawberry blonde & I ended up with dark red. eSalon website has a great FAQ section that I used to get tips on lightening the color. I left the color on the length of my hair for the recommended time (I believe it was 5mins). I started the time once I'd gotten the color distributed throughout. Maybe I was supposed to start it when I put the color on the 1st section..? I have fine hair. I've spent more money on deep conditioners recently that I would've payed my professional colorist to do my hair in the 1st place. It's very strawlike now & I'm doing everything I can to avoid cutting it all off. I look terrible with short hair so this ought to be a fun summer. I think eSalon is great option for people with a different hair type. Hope it works for you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We’re sorry that your hair felt straw-like after your color application. Since you have contacted us and expressed that you were unsatisfied with our product, we've refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
feedback on colorI just colored my hair last week and concentrated on the part on top of my head and around my face as that's where the majority of the gray resides. I just noticed some gray today! I feel like I got better/longer coverage with what I was using before. I do love the extra touches that are put into each box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom HaircolorMy custom color looks completely natural and covers my gray nicely! 0 of 0 people found this review helpful. Did you? |
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Dark shade of brown...The dye colored my hair better than regular over the counter products. My hair ended up being pretty dark though for a light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Love Love LoveThis product was perfect. Love that it was designed just for me and the color was great. 0 of 0 people found this review helpful. Did you? |
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ALMOST perfect!Easy to use, directions are clear and precise. My colour intensity only lasted a week and it began to fade dramatically, at the time I was using the shampoo AND conditioner made by eSalon! However, having never dyed my hair before it is a trial and error process! I'm excited to try my reformulated colour! 0 of 0 people found this review helpful. Did you? |
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Color Faded Very quicklyEasy to use, gentle on my hair. After only 2 washes with a sulfate free shampoo on lukewarm water all color has left. My hair takes color very well and I followed all instructions. I darkened my hair just slightly and I'm back to original color. Not sure if I'll re order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that your hair color faded after 2 washes. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love my Hair Color😊Awesome match.. Great coverage!!! Definitely recommended!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback. We hope to continue helping you find hair perfection! |
Change of colorI requested less red and more golden brown. Although the changes were made as I requested, I wanted more red left in the color. I guess I should have requested "slightly less red". It was as if the red was no longer there although I know that it was still listed on the color formulation. On a good note, I always get lots of compliments on my color, and when I tell people that it is hair color, they are very surprised because it looks so natural! Yay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
ExcellentVery convenient. 0 of 0 people found this review helpful. Did you? |