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Custom Color Set
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66,880 Verified Client Reviews |
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Color not what I expectedI was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkI spoke to a rep and she even lightned my color but my hair really grabbed it. I will ask them to tweak it with less dark and more carmel. It was more first time ever coloring my hair and I plan to try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Stray GrayThe color was pretty but I did struggle covering up all the gray. I know it's me - just easier to have someone who knows what they're doing do it for you. Also, I need highlights for dimension...since my hair is short and pretty thin. Thank you though! It was a very cool kit! I felt so special! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Almost there!I love that I feel like the colors match pretty good. This time it covered the gray longer than before and I was sooo glad. It needs to be just a tad darker and it will be perfect!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMechelle - We’re sorry to hear that your color came out lighter than you expected. We have received your request to slightly darken your hair color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
PerfectLove the color. Keep it coming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichael - We're thrilled to hear that you're enjoying your eSalon hair color. We look forward to our next opportunity to delight you! |
Lovely colour that even colours my grey!Since u changed the formula it's worked wonders!!! No more grey!! Thank u x 0 of 0 people found this review helpful. Did you? |
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Hair colorAwesome. Great coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We're thrilled to hear that you're enjoying your eSalon hair color. We look forward to our next opportunity to delight you! |
Good colour, not enough ashI really liked this colour, it was easy to use and I had no reactions like I have experienced with other brands. Although the colour turned out a little different to how I wanted it was still nice. The customer service is brilliant and I have since altered my colour to suit my preference. Looking forward to seeing how it looks! :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Equal to box brandI have been using this for several months. The product is equal value to boxed brands. The color lasts an equal time on hair. The only real difference is the convenience of getting the same color delivered each time to your home. 0 of 0 people found this review helpful. Did you? |
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Great service/bad colorThe esalon service is impeccable. I had to discontinue my membership because the color kept making my hair too brassy and we could not figure out how to change it. If a colorist would help me go more ashy, I would rejoin in a minute. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiera - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |