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Custom Color Set
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66,655 Verified Client Reviews |
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Harsh Chemicals and Wrong ColorMy hair is naturally a golden reddish brown and I decided to change it to a dark browish purple. I was provided a devloper and liquid color. The process is easy and the packaging looks nice. I followed all of the instructions and I've done my hair multiple times by myself. My stylist usually just mixes product for me and I apply it. (she's a close friend) Well I was busy and she was away so I tried this out. When I went to rinse the product my hair felt like straw!!! I had to use my Aveda moisture rich shampoo and deep conditioner right away bc it was super brittle!! I spoke to my stylist and told her what happened and she said IN NO WAY THIS A SALON STYLE PRODUCT. She said this is color from a Sallys or beauty salon. She said they should have only used a 6 on my ends and a 10 on my roots. They used a 20 and now my hair is BLACK. I'm cancelling my next order and will not use them again. That's what I get for trying to save a little money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for taking the time to share your feedback with us. We apologize that your hair color came out differently than expected. We want to make sure that we understand all of your hair color needs.We have gone ahead and reached out to regarding this matter to that we can best assist you per our Satisfaction Guarantee. Again, we are sorry to hear that you were unhappy with your eSalon color results. |
I was hoping for moreI've been getting my hair colored for over 30 years, both at home and in a salon. For the past 15 years, it's been exclusively at the salon. Since I'm starting to get grey hair, I wanted to try out the improved at home options. After careful consideration, I selected a color and ordered from eSalon.com. I had considered another brand for at home color, but I found eSalon's questionnaire to be more complete so I felt more confident in getting the right color. The product was packaged beautifully and was shipped quickly. The instructions were detailed and the application wasn't as difficult as I thought it would be. When I dried my hair, I would have rated this a 4 star product. Th reason that I'm giving this a one star review is that the colored faded to a "blah" color within a 8 days. I used to wash my hair everyday, but now that I'm getting older, I can easily go every two or three days. I can't even imagine how flat and washed out that the color will be in a few more washes. I was looking for a convenient at home color option to last 6-8 weeks, but this isn't going to work for me. I will likely try the other brand that's been showing up on my Facebook feed for women over 40 to see if their color will last longer. Perhaps with virgin hair this might be a good option, but it wasn't for me. If the original color had even last two weeks, I might reconsider but I'm better off at the salon and pay someone for a higher quality, longer lasting color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have looked over your account and are happy to see you have spoken to one of out colorists about sending you a complimentary reformulated color to better suit your needs. We look forward to hearing your comments on this new reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Best ever.Perfect. I love it. 0 of 0 people found this review helpful. Did you? |
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Easy to apply - too warm of a toneVery attractive, complete packaging. Color too warm, typical for my color experience. Will keep trying for a better tone. I received a complimentary newly formated color which I appreciated . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndee - Thank you for your feedback. We are glad we were able to help reformulate your color to best suit your needs. Please let us know if we could do anything else. |
Really great product!!!Easy to use !! 0 of 0 people found this review helpful. Did you? |
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color - esalonI love this stuff!!!! 0 of 0 people found this review helpful. Did you? |
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ColorI'm about midway on this. Colorist did as I asked and it turned out great. I personally would like a bit more purple color. Lol 0 of 0 people found this review helpful. Did you? |
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Way to darkI love how it's made for me- but I really was expecting it to be much lighter my hair has never been this dark ever. When I let you all know you went out of the way to replace with lighter colors for no charge! This will keep me coming back- the fact that you are guaranteeing I will love it- the tips you gave to help get the color out are great! Cannot wait to try new color! You have a member for life! Cannot say enough about a company that makes sure a customer is happy ! This is a place I am happy to spend my hard earned money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We apologize that your last order did not turn out as you expected. We are happy to hear you are pleased with our customer service experience. We see that we credited you a complimentary reformulation. We hope that it is an improved shade from your last order. Again, we’re sorry that you were unhappy with your color. |
Freedom from Salon appointmentseSalon has made my life so much easier. I am no longer tied to appointments that may not fit my schedule. I can color my hair when it's convenient for me! The products are first rate and the company is very professional, paying close attention to detail. Wonderful decision on my part to change the way I take care of my hair. Thank You so much!! 0 of 0 people found this review helpful. Did you? |
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So disappointedI really looked forward to using this. I lost my job and have been cutting out all "luxuries" for myself but wanted to do something to look better and feel better. I sent photos, I explained the condition of my hair and what I wanted. I had gray roots that I wanted covered and I wanted my hair color to be shiny and natural looking. I used it today and could not be more upset. After coloring and using the shampoo and conditioner I couldn't even run my fingers through my wet hair because my hair was so gummy. I rinsed again and again and again, no extra color was coming out. I blowdryed my hair. Just awful. Gummy, matte, ugly. I used my own shampoo and conditioner and finally got my hair back to how it's supposed to feel - soft, swingy, normal. So I spent almost FOUR HOURS on my hair, had to shampoo/condition/dry TWICE, and what do I have now? Roots that are at least 3 shades lighter than my hair and the rest of my hair is a matte dark brown. So I have to go buy a root touch-up - using money I certainly don't have - just to achieve what I bought all of this to achieve: colored roots, colored hair, with shine and attractiveness. AND I got another bottle in the mail and was charged for it because I guess I didn't cancel quickly enough. I am deeply disappointed - I just wanted to do one nice thing for myself so I would at least feel better about myself as I struggle thru a very hard time. I ended up losing money and gaining some very ugly, gummy hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |