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Custom Color Set
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66,689 Verified Client Reviews |
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Tried ESalon Root Touch UpI tried esalon root touch up and was happy with coverage there was still spots of white and gray hair that it did not cover and the conditioner leaves a nasty residue on hair that left white things on my hair and left it sticky that I had to take another shower and wash my hair. I much happy with salon coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. |
Didn't like formulaThe formula runs a lot. I am use to using a cream base formula that in addition to hair color also moisturizes and does not drip or run. The color was also a bit darker than I expected. The customer service was good and appreciated the follow up. Kind Regards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLupe - We're sorry to hear that you found the color too runny. Applying the color with a brush can help control where the color goes and keep it on your hair. You'll be happy to know that from aloe vera to Vitamin B5 our color contains great ingredients to nourish and moisturize your hair. We hope you find this information helpful! |
I wanted to absolutely love it.....butI was so excited after I read all the reviews here to get this but it didn't do what I was expecting it to. Here is the realistic feedback. The great and the not so great. SO... Customer Service was outstanding through my process. I called about my color, I got an email follow up... GREAT NEW, these folks seem to care a lot about their customers. I discussed my concerns for my super long thick hair and they really took great care of me! For the hair color...Eh. My hair was colored last year at the salon using Aveda color. It was close to my real color buy my grays were starting to show and I wanted a bit of change in color from auburn to golden mahogany. My hair was in good/great shape. It's SUPER long and thick and I am obsessed about keeping it healthy. I got this shipment very quickly which I was please about. However when I used the product the ammonia about knocked me out. It was so overwhelming, I had to open windows and vent. I guess because I had to use 3 bottles to put on my long hair. I am not sure. LOVE the instructions, they were clear and concise. I followed them to a T. The color is ok but the absolute worst ,and why I gave this 2 stars is what it did to my thick shiny healthy hair. It totally dried my hair out like I have never experienced before. Previously after any color my hair is shiny and glossy and the color looks fresh, especially right afterwards. This did not look anything like that. I almost cried when I saw the damage it did to my hair and how lifeless it looks.. My hair feels like straw now. Super damaged and not shiny at all. Color selection was ok, what is NOT OK is how dull my hair looks. Its no longer soft and shiny its dull and lifeless. Husband loves the color,its ok, but what it did to my hair is NOT EVER going to be worth it. I don't understand where the shine is and I will now have to go spend 100 at the salon for them to fix this dull mess. Very saddened and heartbroken! Profile is hair before : 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry and did not have the shine you were looking for after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. We want to make this right. |
Hair colorI like it. It was almost like my hair color 0 of 0 people found this review helpful. Did you? |
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I love the productI I love the product 0 of 0 people found this review helpful. Did you? |
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Most recent purchaseI received my hair color and I waited for two weeks because I wanted a hair cut and style and a body perm now I have used my hair color and it is just beautiful and my hair is so soft and shiny I'll keep using your product forever Thank You for this product it is better than a store bought one much better 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarylou - We're so happy to hear that you're enjoying your custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
feels and smells great!Love the way the product is packaged, and easy to mix (used the bowl) and easy to apply (used the brush). It is great that it doesn't smell too strong and love the way it feels, especially when shampooing - wished there was more shampoo and conditioner included for those of us with thick, long hair 1 of 1 people found this review helpful. Did you? |
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colorover all good product 0 of 0 people found this review helpful. Did you? |
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Love it! Love it! Love it!Just got mine today and decided to do my hair. I absolutely love the color it makes my hair look shiny, silky, smooth and very manageable. The color is gorgeous and it's exactly what I wanted. Thank you e salon you are a forever keeper. 0 of 0 people found this review helpful. Did you? |
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Good product just not for meThis is a decent hair dye but I want a more intense vibrant color . The colorist emailed me and told me she thinks I need to go to a salon for the color I want so this is a good company . I would recommend them to friend for people who are looking for regular colors LOL not funky vibrant ones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia- We’re sorry to hear that your results did not turn out as you expected. We have cancelled your hair color order, and cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |