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Custom Color Set
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66,689 Verified Client Reviews |
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Great serviceGood products and helpful people 0 of 0 people found this review helpful. Did you? |
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Really unhappyI've been working really hard to get my hair to go red. It's been three years of slowly getting my hair a nice, deeper red color. And having used this dye - my hair is more purple-brown than red. The quality of the dye seemed fine, and it didn't feel off in any way. It was simple and easy to use. I'm just really not satisfied with the way the color came out. I do really like the shampoo and conditioner that was sent with it though. My hair felt so soft and healthy and wonderful after I used it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Love the color!The custom color is perfect! Love the auto delivery service. 0 of 0 people found this review helpful. Did you? |
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Like it easy to useIt was very easy to use. My hair came out to red though. I wanted more of the beige blonde. But for some reason it happens when I try to do my own hair. Loved the kit. Contacting them to let them know. I know they will help me. They were amazing prior to my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Too darkI was really looking forward to seeing some burgundy color. What I ended up with is nearly black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Good for at home colorThis hair color is marketed as a great long lasting color for greys and while I'm very impressed with their matching system it in no way lasts longer than salon color. I have had my color done for a while through a salon and it's a very dark purple color called Eggplant. Esalon matched it perfectly the first time. I have been out of state for the summer so opted to try this while I'm away from my hairdresser but I will be returning to her as soon as I can. The customer service at Esalon has also been great and I definitely don't regret checking them out. 0 of 0 people found this review helpful. Did you? |
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Not for 4c hairThe product was easy to use and follow. My gray/ white hairs took the dye but the rest of my hair didn't. I am AA with 4C hair not made for this type of hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnida - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
1st Time UserThe color was easy to use and colored the gray good. The color matched great. My hair is dryed out since I used this color, but my hair is very sensitive to products. 0 of 0 people found this review helpful. Did you? |
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Color not what I expectedI was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkI spoke to a rep and she even lightned my color but my hair really grabbed it. I will ask them to tweak it with less dark and more carmel. It was more first time ever coloring my hair and I plan to try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |